OTE
Overview
Location: Colchester Jaguar Land Rover
Contract type: Permanent, full-time
Working hours: 42 hours per week, Monday – Friday 8:00am - 5:30pm, Saturday on a rota basis 8:00am – 12:00pm
Salary: £26,000 Basic, Plus Annual Bonus
We are seeking a Service Advisor to join our team at Colchester Jaguar Land Rover. This permanent role involves a 42-hour workweek, including Saturday mornings on a rota, with a competitive starting salary of £26,000 and an uncapped bonus. This position offers the opportunity to develop your career with a premium brand.
You will be part of a friendly and efficient Aftersales team led by a talented Service Manager. We are committed to supporting your growth through ongoing training and regular one-to-one development sessions.
Our Service Advisors are pivotal in providing a personalized, premium customer experience, assisting customers with servicing, MOTs, and repairs. They utilize their knowledge to inform and upsell where appropriate, ensuring customer satisfaction and loyalty. We provide continuous training, including customer experience workshops, to enhance your skills.
* Booking MOTs, services, and repairs for customers
* Advising on warranty cover and upselling parts/accessories
* Coordinating with the Aftersales team to schedule appointments based on workload
* Handling a high volume of customer interactions via phone and online
* Communicating turnaround times and updates effectively
* Maintaining accurate customer records and updating systems accordingly
Ideal candidates will have energy, a warm personality, and a passion for delivering first-class customer service. Excellent communication skills, rapport-building ability, and clarity in explaining technical information are essential. Experience with Kerridge/ADP systems is advantageous.
You should be capable of maintaining accurate customer records, work well independently and as part of a team, and have previous experience in a similar automotive customer service role or a passion for cars and customer care.
If your skills and experience align with this role, please apply today. Our Talent Acquisition Team will be in touch.
About Us
We are among the top three automotive retailers in the UK, representing 32 manufacturer brands with over 150 dealerships across the UK and Ireland. We value our people highly and offer a comprehensive rewards and benefits package.
* Competitive salaries with clear progression pay scales
* Generous annual leave that increases with service
* Access to car schemes and cycle-to-work programs
* Enhanced maternity, adoption, and paternity leave
* Critical illness cover, life assurance, and free will writing
* Tech schemes, eye care, and shopping vouchers
* Employee assistance and 24/7 GP access via Smart Health
We are an equal opportunities employer committed to a discrimination-free, inclusive environment where everyone can bring their whole selves to work. Employment checks, including employment history, address, credit, and criminal record, will be conducted if your application is successful. For driving roles, a driver's license check will also be performed.
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