Job Title: Café Supervisor
Location: The Yeti Café – Dundonald Ice Bowl
Employment Type: Full Time
Reports to: General Manager
Job Summary:
We are looking for a motivated and experienced Café Supervisor to help lead our front-of-house team and ensure the smooth day-to-day running of our café. The ideal candidate will have a passion for great coffee and food, excellent customer service skills, and the ability to motivate and support a team in a fast-paced environment.
Key Responsibilities:
* Supervise daily operations of the café to ensure quality service and customer satisfaction
* Meet brand standards for 'we proudly serve' Starbucks coffee dock, currently between 96% - 100%
* Lead and support front-of-house staff, ensuring high standards of professionalism and teamwork
* Assist with staff scheduling, training, and performance monitoring
* Handle customer inquiries, feedback, and complaints in a professional manner
* Maintain cleanliness, safety, and hygiene standards throughout the café
* Monitor inventory levels and assist with stock ordering and deliveries
* Ensure all food and drink preparation complies with health and safety standards as we have recently received a 5 star rating
* Open and close the café as required, including cash handling and reconciling daily takings
* Support management in achieving sales targets and implementing promotional activities
Requirements:
* Previous experience in a café, restaurant, or hospitality environment (supervisory experience preferred)
* Strong leadership and communication skills
* Ability to remain calm and efficient under pressure
* Basic barista skills and knowledge of coffee preparation (training can be provided)
* Good organizational skills and attention to detail
* Flexibility to work weekends and holidays as needed
* Basic computer and POS system literacy
What We Offer:
* A supportive and friendly team environment
* Opportunities for career growth and development
* Staff discounts on food and beverages
Job Type: Full-time
Pay: £14.00 per hour
Expected hours: 37 per week
Benefits:
* Flexitime
Work Location: In person