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The Role
Certain Advantage is hiring for a Head of E-Commerce Operations for a client based in Liverpool. The role is on a permanent basis, with excellent benefits. Salary: £60,000-£70,000 DOE, plus bonus.
We are seeking a dynamic Head of E-commerce Operations / Operations Director to lead ecommerce strategy, drive operational efficiency, and enhance customer experiences within the supply chain. This role involves improving performance and project-managing ecommerce channels such as new marketplaces. You will oversee order fulfilment, supply chain logistics, website performance, and marketplace expansion, ensuring smooth ops and business growth within a predominantly B2C retail business. The business manages several Shopify-based websites and operates in home improvements, so candidates with similar industries (household, homeware or appliances) could be a good fit. We are open to fresh ideas from different retail sectors as well.
Key Responsibilities
* Manage ecommerce operations, fulfilment, logistics, and customer service.
* Optimise supply chain, inventory, and delivery processes.
* Ensure a seamless website experience in collaboration with IT and marketing.
* Expand into marketplaces using systems like Linnworks, connecting with Amazon, eBay, The Range, Wickes and others.
* Improve workflows, automation, and overall efficiency.
* Utilise data analytics to drive performance improvements.
The individual
We’re looking for people who have:
* Experience in ecommerce operations, supply chain, or logistics management with a strong ecommerce focus.
* Strong knowledge of ecommerce platforms such as Shopify.
* Knowledge of marketplace integrations and automation tools like Linnworks; prior setup experience is beneficial.
* Ability to generate ideas, make data-driven decisions, and resolve supply chain or customer issues to improve future journeys.
* Proven ability to scale operations and implement process improvements.
* Strong leadership, problem-solving, and analytical skills.
Why Join?
* Opportunity to lead and shape ecommerce operations for a growing brand.
* Collaboration with marketing and ecommerce teams, supported by a marketing team and external agencies for PPC, design, and website hosting.
* Competitive salary and benefits.
* Career growth in a fast-paced, innovative environment with new product ideas.
* Small business with the opportunity to grow and develop the business with your ideas and strategy, liaising directly with the board.
* Onsite role due to collaboration with various teams.
Working with Certain Advantage
We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, visit certainadvantage.co.uk and register for job alerts and career guidance tips.
Job Details
* Seniority level: Director
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Technology, Information and Internet
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