About The Role
The Peer Review Performance Manager is responsible for the day‑to‑day delivery and performance of peer review services across a defined segment of the Research Publishing journal portfolio, with a primary focus on externally managed editorial offices. Reporting to the Senior Manager, this role ensures consistent, high‑quality peer review and editorial office services aligned with Wiley Peer Review standards and best practices. The role uses performance data, service benchmarks, and customer insight to monitor editorial office performance and drive continuous improvement, acting as a key escalation point to support effective service delivery to editors, societies, and publishing partners while safeguarding the integrity of peer review workflows. The role works closely with internal stakeholders to improve author and editor experience across the peer review lifecycle.
Job Responsibilities
* Oversee the day‑to‑day delivery of peer review and Journal Editorial Office services across an assigned portfolio of Research Publishing journals.
* Monitor and manage editor, editorial office, and vendor partner performance using data, service benchmarks, and defined KPIs to drive improvement and address underperformance.
* Deliver high‑quality customer service by managing queries and escalations through a CRM system, ensuring data quality, consistent usage, and effective reporting to identify root causes and implement corrective actions.
* Provide journal‑level oversight of peer review workflows from submission through final editorial decision and export to Content Operations, ensuring adherence to best practices and service standards.
* Review and optimize editorial workflows to improve efficiency, standardisation, and alignment with peer review policies, implementing journal‑level changes where required.
* Collaborate with Publishing Development, Partner Publishing, Editorial Data Analysts, and other internal teams to share insights, support strategic initiatives, and contribute to cross‑functional improvement projects.
Required Qualifications
* Bachelor’s degree or equivalent professional experience in publishing, information management, or a related field.
* Peer review or editorial office management experience.
* Experience managing performance using data, metrics, and service benchmarks.
* Experience working with CRM systems for query and escalation management.
* Knowledge of scholarly publishing workflows and peer review best practices.
* Ability to analyse operational data and translate insights into improvement actions.
* Strong organisational and time‑management skills with the ability to manage multiple journals and priorities.
* Clear, professional written and verbal communication skills suitable for editors, societies, and internal stakeholders.
* Proven problem‑solving skills, including root‑cause analysis and issue resolution.
* Ability to manage sensitive performance conversations in a professional, objective manner.
* Ability to self‑start and operate autonomously, proactively identifying priorities, driving work to completion, and escalating issues appropriately when support or decisions are required.
Preferred Qualifications
* Experience supporting externally managed editorial offices, societies, or vendor‑managed editorial models.
* Experience working in academic, scholarly, or STM publishing environments.
* Experience contributing to or leading operational improvement or change initiatives.
* Familiarity with editorial performance reporting tools and self‑service analytics platforms.
* Experience supporting journal transitions, editorial office model changes, or onboarding new partners.
Salary Range
34,700 GBP to 49,767 GBP
Location
Oxford, GBR
Job Posting Title
Peer Review Performance Manager
Equal Opportunity Employer
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.
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