Overview
An exciting opportunity has become available in North Norfolk, to assist the Trust in managing NHS estate as part of the Community Service Operations that we provide. The Facilities Manager will be required to play a proactive part within the Estates & Facilities team to meet Trust objectives in a safe, cost effective, efficient manner and compliant with legislation and good practice. As Facilities Manager you will assist the Facilities Operations Manager in providing effective site leadership for Estates & Facilities services, in capital projects, minor works, backlog and statutory maintenance, reactive maintenance and hotel services, ensuring that sites are suitable and appropriate for the services provided and that the stakeholders are supported through sound performance management arrangements and team working.
Responsibilities
* To provide general management of Estates and Facilities (E&F) resource within the respective PLACE, to ensure efficient and quality site management services and estate compliance.
* To act as a conduit between E&F and the PLACE, providing effective customer service, attending relevant PLACE meetings and supporting the PLACE Quality Director in a responsive and proactive manner.
* To manage the provision of outsourced services as delivered within the PLACE
* To ensure the Trust's site management services are governed within agreed policies and procedures and are budgeted for within agreed terms.
* Actively participate in operational and strategic decision-making by attendance at Trust development groups and other relevant meetings and to undertake a project management role where required.
* To be the primary contact for service and building users for estates & facilities services, including tenants, within the PLACE
* To provide, where specified, subject matter expertise for specific technical services across the PLACE
* 1. Management of Portering including roster management, grievance, appraisal and absence management
* 2. To act as an initial contact for external organisations, co-ordinate site queries and attend to them in a timely manner
* 3. Manage space utilisation within the PLACE to maximise efficient use. Assist on reporting of space utilisation performance, recommending improvements as they arise.
* 4. Liaise with service specific Estates and Facilities staff to ensure a smooth management and delivery of support services and to assist them in problem solving and the implementation of remedial action.
* 5. Liaise with all service contractors and monitor standards of performance ensuring that service failures are brought up to standard in a timely manner.
* 6. Manage and resolve Estates and Facilities related - PLACE operational problems making recommendations to support the delivery of clinical services within delegated budgets.
* 7. Identifying and managing risks by undertaking statutory risk assessments within CIBSE Guide M and creating and maintaining risk registers ensuring they are regularly reviewed, escalating in accordance with Trust policy and procedure.
* 8. Provide information as requested for Estates and Facilities data and reports.
* 9. Co-ordination/management of capital, service projects, minor works, reactive, backlog and statutory maintenance, acting as the conduit between support services, clinical operations and contractors.
* 10. Responsibility for collating and presenting minor works requests for authorisation by Facilities Operations Manager
* 11. Conduct briefing to Trust staff as required, including Trust induction.
* 12. Audit service contracts and technical service standards
* 13. Attend contract meetings as required - monitoring and reporting contract delivery is managed within the PCN
* 14. Participating in accommodation management group and deliver approved outcomes
* 15. Working in partnership with operational staff across business units to assess Estates and Facilities service performance and map future requirements.
* 16. Assist the development and implementation of emergency action and service operational procedures and co-ordinate activities related to patient/staff evacuation. Manage and maintain fire safety procedures and resources at all operational sites.
* 17. Assist the Facilities Operations Manager in the formation of generic site continuity plans and procedures, their testing and communication
* 18. Assist patients during incidental contact, deal efficiently with any issues raised, present and maintain corporate image
* 19. Assist the Trust's subject matter experts in meeting requirements in respect of Health and Safety, Infection Control, CQC, Fire and PLACE by implementing and monitoring actions arising from inspections and audits. Conduct and report on a programme of continuous site audit and inspection.
* 20. Undertake training in specialist areas including legionella, medical gases, etc.
* 21. Manage the security facilities at all sites in the relevant PLACE
* 22. Identify commercial opportunities for service development and contribute to subsequent business plans.
* 23. Meet on a regular basis, through Estate Manager meetings, with Assistant Directors and managers to share and ensure best practice across the PLACE
* 24. As budget holder, manage and analyse site budgets, addressing and reporting on reasons for significant over and under-spends, assist in budget setting
* 25. Accountable for the authorisation of expenditure within allocated budgets, acting as an authorised signatory. Use the procurement system.
* 26. Management of 3rd party tenants, maximising income by ensuring recharging and lease/licence documentation is regularly reviewed and implemented.
* 27. Identify and implement programmes for cost improvement regarding the use of resources for example space and utilities. Participate in and promote the Trusts sustainable development plan across the PLACE.
* 28. Participate in recruitment, selection and induction of staff when required
* 29. Monitor and manage operational site statutory compliance, managing delivery of estates projects (minor works / capital), including the register, issue and control of Permits to work. Contribute to site data across information systems including Alemba, Cloud Booking, DATIX and documented quality management systems.
Equal Opportunities - We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). All sites are Smoke Free.
If you need this application in an offline format, please let us know.
Immigration Status - Norfolk Community Health & Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against Skilled Worker visas. If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.
Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.
Redeployment - Please note that in the first instance priority for this vacancy will be given to NCH&C staff who are on the Trusts Redeployment Register.
DBS - If this post is subject to a Disclosure and Barring Service (DBS) check and you are not a current employee of Norfolk Community Health and Care NHS Trust or being recruited as an Apprentice then the cost of the DBS check will be automatically removed from your first month’s salary. However if you are registered with the update service this may not be required.
Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills. On April 1st 2025, the Boards of Norfolk Community Health and Care NHS Trust and Cambridgeshire Community Services NHS Trust will come together to deliver services as a group, with a singular board operating across both organisations. Both trusts are high performing specialist community health and care providers working in the East of England. Both have a strong track record, with the highest ratings from the Care Quality Commission, best in class NHS staff survey outcomes, and a decade of experience in innovation and clinical development.
The group model provides health and care services to a population of 3.2 million in their homes and neighbourhoods. We provide care that supports people from the very beginning to the very end of their lives.
We will remain two separate employers until further notice, and this role being advertised will be employed by Norfolk Community Health and Care NHS Trust.
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