Customer Service Fleet Administrator
Northumbria Healthcare NHS Foundation Trust is looking for a Customer Service Fleet Administrator to join the Fleet Solutions team. The role is office-based and involves handling customer queries and complaints via email and telephone in a fast‑paced environment.
Job Summary
The successful candidate will work within the Fleet Solutions team to manage salary sacrifice schemes and support the customer service team by fact‑finding and resolving customer issues.
Key Responsibilities
* Analyse inbound emails to assess key points to investigate.
* Triage cases and assign them to the correct escalation point.
* Communicate with internal and external stakeholders to fact‑find and decipher key information.
* Liaise with stakeholders to gather information and negotiate case resolutions.
* Manage own caseload and ensure timely follow‑up.
Person Specification
Essential
* Academically educated to A level/NVQ level 3 standard or relevant experience in a customer service environment or business administration.
* Knowledge and expertise gained through experience in the financial and/or transport/motor industry, staff benefit fields or a customer service related industry.
* Knowledge or experience of working with databases.
Desirable
* Call centre experience.
* Good communication skills.
* Previous experience of managing customer complaints.
Other Details
* Pay scheme: £27,476 a year (fixed salary plus bonus).
* Band: 3.
* Contract: Permanent.
* Working pattern: Full‑time, Part‑time, Flexible working.
* Job location: Northumbria Healthcare Manufacturing and Innovation Hub, Avenue Road, Seaton Delaval, NE25 0QJ, United Kingdom.
* Disclosure and Barring Service Check required.
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