2nd Line Support Engineer – Stoke-on-Trent
We’re looking for a talented 2nd Line Support Engineer to join a busy and rapidly growing Service Desk team. This is an exciting opportunity to play a key role in supporting live services while acting as an escalation point for more complex technical issues.
The Role
As a 2nd Line Support Engineer, you’ll be responsible for delivering hands-on technical support across a broad range of environments. You’ll troubleshoot and resolve incidents across hardware, software, networking, and cloud platforms, while also supporting 1st Line Engineers to ensure consistently high service standards.
You’ll be involved in:
Resolving escalated technical issues across infrastructure and end-user environments
Monitoring systems and maintaining service availability
Patch management and system updates (essential)
Supporting new services transitioning into live operations
Collaborating with vendors and third-party providers for issue resolution
Contributing to high-security projects in a fast-paced environment
Tech Stack
You’ll work with a modern and diverse technology stack, including:
Windows Servers & Microsoft Windows
Microsoft 365
Networking (TCP/IP, DNS, DHCP, VPNs, Firewalls)
Virtualisation (VMware / Hyper-V)
Cloud platforms (Azure or AWS)
Service management tools (ServiceNow, Jira Service Management, etc.)
This would suit someone with previous experience working in IT support with strong troubleshooting skills. Hands on experience with patch management is essential. Comfortable working across infrastructure, cloud and networking environments.
There is an early and late shift pattern that comes with this role.
Our client is going from strength to strength; there will be lots of opportunities for progression and development as the business continues to grow. Due to the nature of the projects and sector our client operates in, the successful candidate will have to obtain SC clearance and eventually must be willing to obtain SC clearance.
For more info, please get in touch