If you're a hands-on IT Support Analyst or 2nd Line Technician with solid Microsoft 365 admin experience and you want more ownership, this role gives you exactly that. You'll be the day-to-day IT go-to for a busy on-site workforce, supporting colleagues across office and operational teams. This role suits someone with around 3 to 4 years' IT support experience who is confident working independently, enjoys helping people, and wants to keep building their Microsoft 365, Entra ID and Intune exposure. You do not need to already hold the title IT Infrastructure Technician. If you have been an IT Support Analyst, Service Desk Engineer, IT Support Engineer or 2nd Line Technician, and you can run with tickets and admin tasks without hand-holding, you should feel confident applying. Around 3 to 4 years' experience in IT support, helpdesk or service desk roles. Strong working knowledge of Microsoft 365 Admin Centre. Commercial exposure to Intune. Confident troubleshooting across hardware, software, printers and peripherals. Good English verbal and written communication skills. As the IT Infrastructure Technician, you'll provide practical, day-to-day IT support and keep users productive. Managing starters and leavers across Microsoft 365 and Active Directory. Handling support requests face-to-face, remotely and via ticketing system. Maintaining accurate IT asset records. Coordinating IT equipment orders and liaising with suppliers. Supporting software licensing and basic contract administration. You are the day-to-day IT point of contact, not one of many on a large helpdesk. Your work helps teams get their jobs done every day. Training support. This is a great step up for someone who wants broader exposure and responsibility, without needing a big corporate IT structure around them. Up to 5% annual bonus (linked to personal objectives). 25 days holiday + bank holidays (includes Christmas closure days). Option to buy or sell up to 5 days annual leave. 1 day per week WFH after probation. Flexible hours (core hours 09:30 15:00). Early finish Fridays (14:00) if hours are made up during the week. Up to 5% employer pension contribution + NI rebate. Cycle to Work scheme. Cash plan, free online GP service, and wellbeing app discounts. Employee Assistance Programme (counselling + legal advice). Casual dress code and company social events. If you want an IT Infrastructure Technician role where you can take ownership, support people directly, and keep building your Microsoft 365, Entra ID and Intune experience, apply now or contact us for a confidential conversation.