Salary: £28,000 - 32,000 per year Requirements: Previous experience working within a Managed Service Provider (MSP) – ideally 2 years Strong knowledge of Windows client and server operating systems Hands-on experience with Microsoft 365 administration and ideally Azure Good understanding of LAN/WAN networking and wireless technologies Strong troubleshooting and diagnostic skills Excellent communication skills and the ability to build relationships with clients A full UK driving licence is essential due to occasional client site visits Educated to A-Level or above (desirable) Microsoft certifications such as MCSA or Azure Fundamentals (desirable) Ability to pass an enhanced DBS check (desirable) Responsibilities: Delivering 1st and 2nd line technical support to a wide range of clients Installing, configuring, and testing hardware, software, and networking equipment Diagnosing and resolving hardware, software, and network issues Monitoring system performance and carrying out preventative maintenance Supporting printers, cabling, and peripheral equipment Updating the helpdesk system with accurate fault logs and documentation Liaising with third-party suppliers and external contractors when required Supporting client IT projects, upgrades, and deployments Technologies: Azure Hardware Support LAN Microsoft 365 Network Windows Office 365 Cloud More: We are a respected IT services provider based in Canterbury, offering a full-time, office-based position for a 2nd Line IT Support Engineer. Our team supports around 100 clients across commercial and education sectors. This role provides an excellent opportunity for technical development, with exposure to various technologies, the chance to work alongside experienced senior engineers, and opportunities to progress towards 3rd Line or specialist roles. We value a supportive and collaborative work environment, prioritizing high-quality service for our clients while also ensuring our employees have a fulfilling career path. last updated 10 week of 2026