Job Description
Department: Claims Management
Location: Birmingham
Description
Booking Agent
Location: Birmingham
Hours: 37.5 hours per week, Monday-Sunday on a rota basis
Davies Group are looking to recruit a Booking Hire Agent to work within our Vehicle Replacement Group team in Birmingham. This role will require you to sensitively communicate with parties involved in car accidents and gather information for the purposes of processing and assessing a claim. You'll have great customer service skills and ideally have a background in insurance or credit hire, but full training is provided if you are entry-level.
At Davies, we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.
What will your day look like:
1. Process vehicle hire requests from our corporate clients on the inhouse system
2. within agreed SLA’s
3. Process Bookings of the hire vehicle using the companies preferred supply chain via the in-house system
4. Process delivery of the hire vehicle using the companies in house system
5. Managing a caseload of claims to plan telephone contact and updates with the ...