Join to apply for the Service Desk Analyst (5957) role at Laing O'Rourke
Location: Dartford
Laing O'Rourke is seeking an ambitious and team-oriented Service Desk professional to join their IT Support team.
Responsibilities
1. Provide remote support across multiple UK sites and offices.
2. Support various disciplines within the business.
3. Manage support for over 6000 users, working shifts between 7am and 6pm.
4. Ensure tickets are responded to within SLAs, taking ownership and collaborating with team members.
5. Document issues and resolutions clearly in tickets.
6. Support a range of technologies and escalate issues appropriately.
7. Proactively report trends and common issues for further ITIL processes.
8. Complete Service Requests following SOPs within SLA.
Requirements
* Experience in a Technical Service Desk within an ITIL environment.
* Technical skills including Microsoft Office365, Teams, SharePoint, Azure, Exchange, InTune, VPN (Fortinet preferred), ITSM systems (ServiceNow preferred), and familiarity with telephony systems.
* ITIL Foundation certification (V4 preferred).
* Excellent communication, organizational, and interpersonal skills.
* Ability to troubleshoot, resolve incidents, and manage time effectively.
Additional Information
Laing O'Rourke is an international engineering and construction firm with over 150 years of experience. They are committed to accessibility and support candidates with disabilities through their 'Offer an interview' scheme. Please contact resourcingteam@laingorourke.com for alternative formats or further assistance.
Note: The company observes a Christmas shutdown, and responses may be delayed until after the week commencing 6th January.
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