Billing Manager required for a Bristol based business
Your new company
Bristol based business
Your new role
Driving performance, compliance and continuous improvement across a global billing function.We're looking for a confident, delivery-focused Billing Operations Manager to lead a blended onshore/offshore team and own the accuracy, integrity and efficiency of the end-to-end billing processes. You'll be the operational heartbeat of the function - ensuring deadlines are met, controls are tight, and service to the business is consistently high.What you'll lead
Team leadership - Line management of 2 onshore and 5 offshore direct reports, setting standards, coaching for performance and building capability across both locations.
1:1 rhythm - Weekly touchpoints with the onshore team and offshore team lead to maintain alignment, unblock issues and drive accountability.
KPI reporting - Monthly analysis and reporting of billing KPIs to the Global Head of Billing, highlighting trends, risks and improvement opportunities.
Project delivery - Leading contract reviews, supporting a billing-system rewrite, and managing the onboarding of clients from new acquisitions.
Regulatory compliance - Ensuring all billing activity adheres to relevant legislation, internal controls and audit requirements.
Systems oversight - Managing accurate and timely exports from the billing system into the finance system.
Training & development - Coaching and upskilling both onshore and offshore teams to strengthen process knowledge and quality.
Month-end leadership - Acting as the lead for all billing-related month-end close activities, ensuring deadlines and standards are consistently met.
What you'll need to succeed