Reference Number: HRD-002651
Salary: MM1 £45,393 - £57,477
Advert closing date: 07/06/2026
Department: Housing, Regeneration, Development
Location: Edmonton Green Housing Hub
Contract type: Permanent
Division: Repairs Team North
Hours Per Week: 36
ERD Repairs Manager (1 x FTE MM1)
We are seeking an exceptional Repairs Manager to play a key role within the ERD leadership team. This role requires a balance of strong technical/trade expertise, leadership capability, and coaching skills, alongside a relentless drive to improve the customer experience.
You will lead a team of up to 32 staff, with direct line management responsibility for 4–5 team members, and overall operational responsibility for delivering a high‑quality, customer‑focused responsive repairs service across a geographical patch and a specialist function.
Key Responsibilities
* Recruit, induct and support the development of high‑performing supervisors and repairs operatives.
* Manage a designated geographical patch and specialist service area, including:
o Damp and Mould
o HHSRS
o Disrepair
o Private Sector Leasing
o Complex Projects
o Communal Repairs
* Lead the delivery of a resident‑centric repairs service operating 24 hours a day, 365 days a year, ensuring effective out‑of‑hours coverage.
* Drive customer service excellence and achieve performance KPI targets.
* Oversee complex and high‑profile projects, ensuring strong cross‑team collaboration and effective resident engagement.
* Promote a strong culture of resident and building safety, ensuring robust systems of safe working and operational controls.
About You
* Be an exceptional leader with a proven track record of managing large teams of trade operatives.
* Demonstrate the ability to motivate and inspire teams to deliver sustained improvements in customer service.
* Have experience of delivering services within budgetary constraints.
* Excel in leading teams through change.
* Have strong knowledge of delivering high‑quality, right‑first‑time repairs within a social housing environment.
Benefits
* 36‑hour working week.
* Up to 32 days annual leave (depending on grade and length of service), eight public holidays per year and an extra day off at Christmas.
* Excellent pension scheme.
* Company vehicle (van).
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