Job Description
Job title: Customer Services Major Initiatives - Senior Manager
Location: Edinburgh or Leeds
Salary: £76,194 - £89,640
Hours: Full time
Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
About this opportunity:
We have an exciting opportunity for a talented leader to help build the Customer Services Operation of the future. You would be joining IP&I Customer Services ("CS") at an exciting time as we embark on a major customer experience transformation journey delivering a market-leading service proposition by driving strategic change across the operation.
The role, suiting someone with a background in delivering operational change at pace, is central to this journey, reporting into the Head of Customer Service Excellence & Operational Optimisation and working closely with IP&I's CS Director and wider IP&I Leadership to deliver:
1. Coordinate on behalf of CS where we need to support the landing of strategic initiatives into operations. Leading our teams in the day to day delivery of CS's part in these strategic initiatives, liaising with wider colleagues to ensure the initiatives' land successfully and are ful...