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Customer Service Representative, Bo'ness
Client:
William Hill
Location:
Bo'ness, United Kingdom
Job Category:
Other
EU work permit required: Yes
Job Reference:
2819c6452536
Job Views:
5
Posted:
25.06.2025
Expiry Date:
09.08.2025
Job Description:
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is about putting our customers first and getting to know them and the communities we serve. If you’re a people person, you’ll love working here. You’ll have support, training, and encouragement to build a career that raises your game, with incentives to keep you motivated because we invest in you to raise our overall performance.
You will be responsible for:
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers understand how to use betting terminals
* Building relationships with customers and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
* Shops operate between 8am-10pm, Monday to Sunday
* Shifts are on a rota basis and include evenings and weekends
What’s in it for you?
* Range of full and part-time hours
* Annual pay review and performance bonus
* 28 days holiday annually (pro-rata)
* Paid birthday day off
* Subsidised travel (e.g., discounted Oyster card in London)
* Pension plan with 4% contribution match
* Sharesave scheme for discounted shares
* Perks and discounts in shops, cinemas, holidays
* Training and career development opportunities
* Cycle to Work scheme
What do you need to be successful?
* Age 18+ (legal requirement)
* Passion for delivering great customer service
* Strong interpersonal and empathy skills to engage with diverse customers
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