SUPPORT OUR LIFE-SAVING FUNDRAISERS
At Campaign Against Living Miserably, we’re expanding our team and searching for two Challenge Events Officers. Your mission? To deliver an ambitious portfolio of third-party, owned and DIY events, to inspire and support our growing community of Fundraisers as they take on epic challenges, all in support of CALM’s life-saving work.
* You’ll join a growing team, fresh off its biggest fundraising year to date
* You’ll help shape meaningful experiences for thousands of fundraisers
* You’ll turbocharge your professional skills across fundraising, events and communication
* You’ll help prevent suicide and make a life-saving difference for people struggling with life
Not bad, right? Plus, you’ll get to work in an inclusive, collaborative and development-focused environment, and receive excellent benefits, including a nine day fortnight, unlimited annual leave, enhanced pension scheme, and access to therapeutic and wellbeing services.
SOUND LIKE A BIT OF YOU? HERE’S MORE ABOUT THE ROLE
Our Challenge Events team has just seen a 60% increase in fundraiser numbers this year. We’re hiring now to unlock the full potential of this incredible community. Reporting into the Challenge Events Manager, you’ll boost our ability to grow our portfolio of events and connect personally with the incredible people who support CALM on a day to day basis.
The reasons people fundraise for CALM can be deeply personal. They might have lost someone to suicide, used our helpline for themselves or someone they know, or they might want to support a lifesaving service. By understanding what drives them, you’ll shape and deliver event experiences that feel meaningful and memorable, strengthen their connection to CALM, and inspire them to keep coming back for more.
YOUR RESPONSIBILITIES
CORE
* Contribute to CALM’s fundraising targets, through excellent event delivery, relationship management and supporter care
* Ensure all supporters receive excellent care from CALM, as well as completing all assigned admin tasks with a high degree of accuracy
* Confidently represent CALM at key meetings and events
* Be a data steward for fundraising, ensuring quality data management
SUPPORTER ENGAGEMENT AND STEWARDSHIP
* Support on delivery of the Challenge Events portfolio, ensuring Challenge Event Fundraisers are staying on track - such as completing registration forms on time, and setting up fundraising pages
* Provide general support to the Challenge Events Manager with event day delivery as required
* Represent CALM at Challenge Events, including acting as an Event Day Lead, and attending wider CALM events
* Work with the Challenge Events Manager and Event Fundraising Lead to develop our portfolio of events, analysing performance, identifying opportunities and putting ideas into action
* Steward CALM’s Challenge Event Fundraisers effectively throughout their journey when supporting CALM, to ensure they feel appreciated and inspired to fundraise for us
* Be the friendly voice of CALM, responding to enquiries through the website or phone in a timely manner
* Proactively craft and send personalised emails to fundraisers to drive retention and satisfaction
* Help with the management and optimisation of the Challenge Event email automated journeys used to steward participants in the lead up to and after their event
* Help to devise and manage our email marketing strategy to event participants
* Deliver stewardship calls to Challenge Event Fundraisers - welcoming them to the team upon sign up, wishing them good luck before their event, or offering them fundraising guidance and support
* Work across various income platforms to ensure fundraising pages and donations are correctly coded, including JustGiving and Enthuse
* Support on the maintenance of relevant pages on the CALM website
* Analyse feedback from fundraisers via our post event surveys and identify areas for improvement
* Engage with Fundraisers on our CALM Facebook groups - sparking conversation and fostering a supportive community atmosphere
* Recruit and manage volunteers to support at events
* Work with the wider organisation to improve processes and data management
* Support in other areas of Public Fundraising as required, including community fundraising and individual giving.
Competencies
Essential
* A strong understanding of challenge event fundraising
* Able to take initiative, manage a varied work load with great organisational skills
* Passion for fundraising and understanding of the importance of providing excellent supporter care by telephone, SMS, and email
* Confident making telephone calls, with a friendly and empathetic telephone manner
* A creative mind and ability to problem-solve
* A self-starter, happy and able to develop areas of work that might not have been done before
* Excellent IT skills
* Willing to work occasional out of hours and weekends as required
* Understanding of CALM, why people choose to support us
* Act as a positive ambassador for CALM, working in line with our ethos, policies and branding
Experience
Essential
* Experience in event delivery (preferably from within the third sector)
* Experience in a fundraising role
* Experience in a customer or supporter facing role, interacting with customers/supporters on a day to day basis
Desirable
* Experience working with a CRM database (preferably Salesforce)
* Experience working with fundraising platforms, such as Just Giving and Enthuse
* Experience of using email marketing tools and managing email campaigns
* Experience of using G-suite
Why work for us?
Reports to: Challenge Events Manager
Contract: Permanent
Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight
Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm. The right candidate will be willing to work occasional out of hours and weekends as required.
Salary: £30,000 - £33,000 per annum
A work environment that values creativity, personal growth and collaboration.
The closing date for applications is Sunday 28th September 2025.
About us:
We're the Campaign Against Living Miserably (CALM) - a suicide prevention charity fighting to reduce the devastating impact of suicide in the UK.
We run a life-saving helpline for anyone affected by suicide or suicidal thoughts, and our website has loads of tools and resources packed with practical advice.
We also run vital campaigns to increase awareness, smash stereotypes, and change the culture around mental health and suicide.