About this opportunity
Working as part of our dedicated HIA service, you will help deliver Disabled Facilities Grants (DFGs) across the Westmorland and Furness area. Your work will directly support older, disabled, and vulnerable residents to live safely, independently, and comfortably at home.
Responsibilities
* Be part of a team delivering a comprehensive and efficient Home Improvement Service, including the Handyperson Service, and support customers through the Disabled Facilities Grant process.
* Deal with customer enquiries, offer advice, and process grant applications.
* Provide support to the HIA team.
* Deliver a high‑quality service from initial referral through to completion of works, triaging enquiries.
* Work closely with Occupational Therapists, Contractors, Technicians, and other professionals.
* Build strong relationships with Housing Associations, Landlords, Contractors, and wider partners.
* Keep up to date with legislation and policy changes.
Qualifications
* Flexible and dynamic to support the Home Improvement Agency team based in Kendal.
* Ability to organise work logically and prioritise workloads to meet deadlines.
* Excellent communicator who can confidently challenge, negotiate, and engage with a wide range of people.
* Empathetic and understanding when working with vulnerable individuals and families.
* Organised, proactive, and committed to delivering high‑quality services.
* Skilled in IT and comfortable managing data for statutory reports and funding requirements.
* Understanding of housing services, policies, and legislation—particularly within the private housing sector and Disabled Facilities Grants.
* Confident working in multi‑agency environments.
* Ability to travel efficiently around the Westmorland and Furness area.
* Familiar with Disabled Facilities Grants (desirable but not essential).
* Ability to build strong external partnerships and maintain effective working relationships.
* Bring ambition, energy, and a collaborative approach to help continue growing and promoting our Home Improvement Agency.
Why Join Us
* Play a direct role in improving lives and strengthening communities.
* Work in a positive, supportive, and flexible environment.
* Help shape and grow an exciting and impactful service.
* Access opportunities for ongoing learning and professional development.
Benefits
Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discount schemes.
For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site.
If you’re passionate about making a difference and want to be part of a team where your skills are valued, we’d be delighted to receive your application.
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