Housing Needs Administrator (P01620) Fixed term up to 31 March 2026 Starting salary £27,544pa with potential progression to £29,383pa on achieving designated skills and experience 37 hours per week (hybrid working) Are you an enthusiastic, motivated person? Can you help your colleagues to deliver an excellent service, providing admin support to a busy frontline public service? Welwyn Hatfield Borough Council Housing Needs Team is looking for someone like you. You will work within the Council’s Housing Options team, responding to enquiries from customers and providing administrative and technical support to colleagues. You will assist customers with enquiries made over the telephone, email and in person.You will be responsible for handling sensitive customer information and demonstrate an understanding of data protection regulations and principles. You will have the ability to deal with several aspects of office administration, including filing, photocopying, distributing and recording post and data entry onto IT systems. You will also be responsible for administration and finance tasks, using the Council’s finance systems, which will include the raising of purchase orders, processing of invoices and communication with suppliers. We are looking for someone with: • An interest in providing high quality public services to the local community • Experience of working on the front line in a high pressured, customer focused environment. • The ability to work under own initiative to find solutions to problems on a regular basis. • Experience of working with several IT systems and learning new systems to a high standard • Excellent communication, customer service and interpersonal skills. What the council is really looking for is someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results. If you are passionate about helping people, assisting those in housing need, thrive under pressure and enjoy teamwork – we want to hear from you. Closing date for applications is Sunday 13 July 2025 Assessments will be held on Wednesday 18 July 2025 Interviews held on Wednesday 31 July 2025