Overview
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Moss is more than a menswear brand; we are “Styling individuals for moments that matter”. We’re by customers’ side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to Trust our colleagues to think Creatively and plan for sustained growth. We work Collaboratively and use Agility to achieve success, whilst leaving a positive impact. Embracing our core values strengthens relationships with customers and colleagues.
Purpose of the Role:
You will be a true Brand Ambassador who can interact easily with a broad range of customers. You will promote customer service excellence, be responsible for the customer’s journey and in-store experience, and identify customer needs to provide engaging styling options. Your dedication to exceed customer expectations will support store KPIs and contribute to overall performance through personal productivity.
Key Responsibilities
* You deliver an exceptional customer experience, following Moss Essential Steps of Service, greeting, listening, and confidently offering bespoke advice, selling professionally and passionately.
* You strive for high productivity, maximising sales and services goals, elevating every interaction, and contributing to business KPIs.
* You have strong product knowledge for all services: Hire, Custom Made, Retail, Alterations, Ship from Store, and can proactively use this to tailor the customer experience.
* You are aware of external opportunities to improve store performance and enhance the customer experience based on feedback from Feefo and Mystery Shops.
* You assist store management with stockroom and back-area housekeeping, including receiving deliveries, stock handling, and adhering to stock & cash control procedures to minimise loss.
* You follow the Appointment process by using the appointed platform, ensuring customers are contacted prior to their visit and status is recorded accurately.
What You'll Need to Succeed
Technical:
* Basic product knowledge: understanding features, benefits, and products available in the store.
* POS systems: familiarity with cash tills, credit card processing, and inventory management systems.
About You:
* Reflects the aesthetic of Moss through personal style and presentation.
* Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
* Outstanding communication abilities to inspire, guide, and foster meaningful relationships with colleagues and customers, elevating the brand's presence.
* Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
* Employee Discount: 70% discount across all our stores.
* Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
* Refer a Friend: Recognising and rewarding successful referrals for Managers with a £500 bonus.
* Season Ticket Loan: Financial support for commuting.
* Cycle to Work Scheme: Encouraging eco-friendly travel.
* Discounted Gym Membership with PureGym: Promoting physical health and fitness.
* Life Insurance: Providing peace of mind for colleagues.
* Ongoing Development: Tailored to suit your career ambitions from day one.
* Access to Moss Learning: An online learning platform for skill enhancement.
* Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
* New Baby Gift: Celebrating important personal milestones of colleagues.
Details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Customer Service and Sales
* Industries: Retail and Retail Apparel and Fashion
Visa notice: Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. We are not able to support visa applications or future sponsorship.
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