Job Description
Customer Services - Administrator\n\nPay: £23665 PER ANNUM\n\nJob Description:\n\nCustomer Services / Data Entry - Temp to Perm Vacancy\n\nOur client are a manufacturer based in Brierley Hill. Due to expansion they have a need to take on an additional customer services person\n\nJob Title: Customer Support Representative\n\nResponsible To: Customer Service Manager\n\nHours of Work:\n\n37 hours per week (Monday to Friday 08.30 - 17.00, Friday 09.00 – 17.00)\n\nCustomer Support\n\nOffer help and support to new and existing customers.\n\nRespond effectively and timely to customer queries received via phone and email, relating to orders, pricing and products etc.\n\nWork as a team to ensure the departments metrics are adhered to\n\nSupporting Sales Managers with territory support\n\nProcess quality complaints into our Complaints Management System and advising dealers of our preventative action\n\nDevelop a good working relationship with internal customers to ensure effective external customer service\n\nProcess quality complaints into our Complaints Management System gathering all evidence required\n\nAccount management\n\nSign customers up to our services ie sundial, sunparts, stock out emails\n\nProcessing credits\n\nIssuing custom...