Responsibilities
* As Shop Manager you will be using your skills and retail experience to drive business, push sales and achieve targets.
* Lead your team to deliver great customer service to our donors and customers.
* Work with the local community to generate sufficient donated stock to drive sales.
* Recruit, train & retain a volunteer team, who will look to you for leadership and guidance.
* Set high standards of merchandising and housekeeping, ensuring your team’s health and safety is a priority.
* Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
* Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns to promote the brand and national fundraising initiatives.
* Manage effective stock processes through the Epos operation.
Are you an experienced proactive shop manager? Do you have the retail skills to manage our charity store? If so, come and join the team at our Swanage shop and contribute to the work we do across Sue Ryder!
Qualifications
* Customer Service Experience
* People management experience (reviews/1:1/volunteer recruitment/team meetings)
* KPI and target experience
* Strong IT skills (admin, emails, instant messaging, video calls)
* Organisational skills
* Lone working experience
To be successful in this role you will have the commercial awareness to deliver sales and meet deadlines, the ability to plan and prioritise, and proven team‑leadership skills. It is essential that you enjoy engaging with people, have a positive can‑do attitude and a good understanding of financial and IT administration.
Desirable Criteria
* High street retail or charity retail managerial experience
* Health and safety knowledge
* Minimal Microsoft Office packages or equivalent
* High street retail / leisure / hospitality background
* Merchandising / stock rotation
About Sue Ryder
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year in our hospices, in people’s homes and in the community. We aim to ensure that everyone approaching the end of life or living with grief can access the support they need.
Location & Pay
Location: Sue Ryder Charity shop, 13 Institute Rd, Swanage BH19 1BX
Hours per week: 37.5 hours over 7 days. Pay: £12.90 per hour (from 1 April 2026 £12.71 per hour).
Benefits
* Competitive benefits package
* 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part‑time)
* Company pension scheme
* Staff discount with thousands of retailers
* and lots more – see full list on the careers website
Application Information
Closing date: 23 March. Interview date: 30 March.
If you want more than just a job, we want you. Join the team and be there when it matters.
Commitment to equity, diversity and inclusion
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. As a Disability‑Confident committed employer, we proudly support the ‘Offer an Interview’ scheme and offer interview support to disabled applicants who best meet the minimum essential criteria for this role.
Accessibility: the shop is small and on one floor, with a very small back area, no back door exit and no steps. We use inclusive recruitment practices, including sharing interview themes or questions in advance and offering remote interviews where needed.
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