Job title: Polish Speaking Customer Service Administrator
Location: North London
Job type: Full-Time, Office-Based (Monday - Friday 8:30am-5:00pm or 9:00am-5:30pm)
Salary: £35,000/year
Are you a fluent Polish speaker with a background in customer service and sales support? We're recruiting on behalf of a well-established, fourth-generation family business that specialises in high-performance technical fabrics and faux leathers.
As they continue to grow, they're looking to bring a Polish Speaking Customer Service Administrator into their close-knit team based in North London. This is an exciting opportunity to join a company with a strong heritage and a reputation for quality, innovation, and excellent service.
What You'll Be Doing:
* Promptly and professionally responding to incoming phone calls and emails in a friendly and helpful manner.
* Providing timely and efficient responses to customer enquiries, including stock availability, pricing, delivery updates, sample requests, complaints, or other issues requiring resolution.
* Using effective telephone communication and questioning techniques to identify potential sales opportunities and gather project-related information.
* Escalating any issues to the relevant manager
* Offering comprehensive support to the external sales team by sharing relevant enquiries, complaints, or opportunities in real time
* Carrying out administrative tasks, follow-ups, research, or information gathering to help maximise the external sales team's time spent on proactive selling.
What We're Looking For:
* Fluency in both Polish and English (spoken and written)
* Experience in a Customer Service or Sales Support role
* Basic accounts knowledge
* Excellent communication skills and a professional telephone manner
* Ability to negotiate
* Highly organised with strong attention to detail
* Confident using CRM systems and MS Office (Outlook, Excel, Word)
* A team player with a flexible, hands-on attitude