Job Title: Client Account Manager
Location: Remote
Salary: Competitive + OTE
This is an exciting opportunity for a proactive and commercially-minded professional to join a values-driven legal services provider. As a Client Account Manager, you will play a pivotal role in driving revenue through a blend of strategic account management, inbound lead conversion, and targeted outbound prospecting.
The successful candidate will report directly to the Chief Commercial Officer.
Key Objectives
Your primary focus will be to perform activities that contribute to the following core goals:
Account Management: Proactively managing owned accounts to identify opportunities and generate revenue.
Business Development: Finding new clients that match Ideal Customer Profiles (ICPs) through outbound prospecting.
Responsiveness: Addressing all inbound enquiries in a timely and professional manner.
Networking: Building industry knowledge and a robust network of contacts within the legal sector through both face-to-face and online engagement.
Core Responsibilities
1. Account Expansion and Growth
Develop a deep understanding of customer business structures and their specific legal team requirements.
Maintain multiple points of contact within each client organisation through regular communication.
Monitor client news and announcements to anticipate service needs.
Ensure the company remains "top of mind" by proactively offering relevant services.
2. Lead Management and Conversion
Follow up on all inbound leads rapidly, aiming for a response time within one hour during business hours.
Utilise structured outreach cadences to maximise contact rates and secure new instructions.
Liaise with the internal matching team, providing detailed requirements to ensure successful consultant placements.
3. Outbound Prospecting
Target a pool of approximately 30 ICP accounts through personalised outreach.
Utilise HubSpot sequences, social selling, and networking to engage with key decision-makers.
Research company structures to ensure outreach is relevant to the individual's specific role.
4. CRM and Reporting
Maintain meticulous records of all client communications and deals using HubSpot, Outlook, and internal proprietary systems.
Ensure all software integrations are functioning correctly to accurately record business activity.
Consistently work towards achieving sales targets as outlined in the commission plan.
Company Values and Culture
The organisation is built on a "Human First" philosophy, prioritising what is right for clients, consultants, and the internal team. Key cultural expectations include:
Bold Action: Championing change and taking courageous steps.
Equality: Ensuring everyone has an equal opportunity to thrive.
Optimism: Seeking the best in every situation and celebrating growth.
Accountability: Treating the company's time and resources with the same care as your own.
Continuous Improvement: Proactively suggesting business enhancements and welcoming constructive feedback.