As a key role for the University, you will work with the Service Centre Manager and other Service Desk Analysts to ensure an effective and efficient service is provided to all users across the University. As the primary contact point for the user, the Service Desk Analyst will be responsible for enabling the service desk to deliver high quality services.
You will have experience of working in a service desk team within a large and complex user environment. You will be passionate about delivering an exemplary customer experience and satisfaction and possess good written, oral and communication skills, including telephone communication skills. Good problem solving skills are a must to ensure a high level of fixes at first contact.
The Directorate for Finance, HR, and Infrastructure plays a critical role in shaping and supporting the University’s strategic and operational success. With a focus on excellence, efficiency, and people-centred practices, it delivers vital services that influence the daily experience of staff and students while enabling long-term institutional growth. With a clear focus on service quality, innovation, and people-first practices, the Directorate operates in close partnership with academic faculties and senior leadership to ensure institutional goals are achieved. It is driven by a commitment to excellence, service, and sustainable progress, promoting a culture where collaboration, innovation and transformation thrive. This is an opportunity to join a proactive, solutions-focused team whose work directly contributes to the University’s continued success.
This is a full time, fixed term position for 18 months with a starting salary of £29,478 per annum.
Interviews are expected to be held on 6 May 2026.
For informal enquiries, please contact Ravi Sharma, Service Centre Manager.
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