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About the role
You will be expected to ensure our customers’ needs are exceeded at all times while working in various areas of the store, so no two days will be the same. Whether it’s filling shelves, serving on the tills, managing stock levels, or picking deliveries, the opportunities are endless. Everything you do matters in ensuring our customers get everything they came for, served quickly and efficiently.
We are looking for someone with a can-do attitude, passionate about delivering excellent customer service, and willing to go the extra mile for our customers.
What is in it for you
At Booker, we offer a great place to work and opportunities for career progression, along with a fantastic benefits package:
* A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
* After 3 months, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4-day period after every four-weekly payday, thirteen times a year. Also, 10% off at Tesco Cafe and 20% off all F&F purchases.
* 10% off pay monthly & SIM-only deals with Tesco Mobile and other deals throughout the year.
* Up to 30% off car, pet, and home insurance at Tesco Bank (terms and conditions apply).
* Free eye test when spending £50 or more, with 30% savings on glasses, prescription sunglasses, and contact lenses.
* 50% off health checks at Tesco Pharmacy.
* Exclusive discounts on RAC breakdown cover and access to a deals website for everyday savings, including a cycle-to-work scheme.
* After 3 months, eligibility to join our annual Save As You Earn share scheme to buy Tesco shares at a discount.
* Retirement savings plan (pension) – save up to 5%, with Booker matching your contributions.
* Life Assurance – cover for death in service of up to three times your annual pay.
* Health and Wellbeing resources, including a 24/7 confidential Employee Assistance Programme and Virtual GP for you and your family.
* A comprehensive holiday package.
Responsibilities
* Accurately pick and dispatch goods using a handheld terminal, and inform the manager of any discrepancies.
* Check quality, shelf life, and ensure packaging is robust for delivery.
* Provide high standards of customer service by processing deliveries efficiently and meeting targets.
* Be polite with delivery staff and respond appropriately to queries and complaints, referring complex issues to the appropriate person.
Requirements
* A positive, can-do attitude and comfort working to meet pick rate targets.
* A passion for customer service and willingness to go the extra mile.
* Punctuality, proper presentation, and reliability.
About us
Booker is the UK's leading food & drink wholesaler, serving independent retailers, caterers, and small businesses across the country. We operate over 190 cash and carry branches, eight distribution centres, five logistics sites, and support centers nationwide.
Diversity and Inclusion
At Booker, we value diversity, equity, and inclusion. We want everyone to feel represented and comfortable being themselves at work. We support flexible working arrangements and encourage conversations about individual needs during the application process.
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