Waylands – Temporary Service Advisor, Bicester
Waylands, Kia, Bicester, England, United Kingdom
We are recruiting a Temporary Service Advisor at our Kia franchise within the Bicester branch. This role is initially maternity cover starting in mid-October for 12 months, with the potential to lead to a permanent role. The Service Advisor acts as the liaison between customers and service technicians and is the face of the business when customers come in for service and repair.
Responsibilities
* Greeting customers, listening to requests, scheduling appointments, estimating costs, and conducting inspections.
* Working with customers to understand their vehicle issues, determining repair timelines, and liaising with technicians to convey concerns with accurate repair descriptions.
* Communicating with customers regarding their vehicle needs and keeping them updated about the status of their vehicle through the workshop.
* Liaising with technician colleagues about vehicle statuses and ensuring vehicles are ready for customers on time.
About You
* You’ll be an active listener and excellent communicator.
* You’ll adopt a positive attitude with all customers.
* You’ll take ownership of the role and make it your own.
* You’ll derive job satisfaction from providing outstanding service to our customers.
* You’ll be comfortable working to deadlines.
* You’ll have a full UK driving licence.
* If you have Service Advisor experience, that’s great, but we are happy to train anyone with some experience in customer service.
Salary, Hours And Benefits
* Set rota that includes some Saturday mornings (approx. 45 hours per week).
* Basic salary of £28,230, plus department bonus scheme.
* 31 days holiday per year (including Bank Holidays, some of which you may be required to cover).
* Benefits platform with employee support programme.
* Discounted rates of vehicle parts and servicing.
* Opportunities for training and career progression.
* Contributory pension scheme for eligible staff.
* Life Insurance 3x Salary.
Why Waylands?
Waylands is an independent family-owned car dealer. We value our people as the heart of our success and have won the AM Dealer Group of the Year award for the sixth year running. We are committed to providing high-quality service and promoting development and training. We recruit talent from diverse backgrounds, and we’d love to receive your application.
Job Details
* Seniority level: Entry level
* Employment type: Temporary
* Job function: Other
* Industries: Retail Motor Vehicles
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