Overview
Neighbourhood Response Officer (Housing Officer) – Contract: Temporary Role – Location: Milton Keynes Patch – Capacity: Flexible – Pay: £25.74 Umbrella.
We're looking for an experienced Neighbourhood Response Officer to take ownership of a local patch and help create neighbourhoods where residents feel safe, supported, and proud to live. This is a hands-on role combining estate management, tenancy enforcement, and community engagement. You'll work closely with residents, internal teams, and external partners to resolve issues early, tackle anti-social behaviour, and support tenancy sustainment, while stepping in confidently when formal action is required.
Responsibilities
* Managing a geographical patch and delivering neighbourhood plans
* Carrying out regular estate and fire safety inspections
* Working directly with residents, including those in breach of tenancy
* Tackling ASB through partnership working and enforcement where needed
* Supporting vulnerable residents and assessing tenancy sustainment needs
* Liaising with police, local authorities, and community organisations
* Conducting sign-ups, viewings, tenancy assignments, and property checks
* Attending court, providing witness statements, and supporting enforcement action
* Assisting with major incidents and tenant decants when required
What we're looking for
* Experience working in housing management or neighbourhood services
* Confidence dealing face-to-face with residents in challenging situations
* A practical, solutions-focused approach
* Strong communication and relationship-building skills
* Ability to work independently across a patch while collaborating with teams
* Sound judgement and resilience in a fast-moving environment
Additional details
* Hybrid role combining home, office, and patch-based work
* Full driving licence and access to your own vehicle required
* Flexibility to work occasional evenings and weekends
If you're an experienced housing professional who enjoys being visible, decisive, and community-focused, this role offers real variety, responsibility, and impact.
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