ITSupportEngineerMicrosoft365,Azure,Cloud Huddersfield(onsite) AbusyITteamarelookingfora1st/2ndLineSupportEngineertojointheirHuddersfieldoffice.Thisrolewillseeyouhandlingescalations,troubleshootingissues,andsupportingthedeliveryofcloudandinfrastructureprojects. Youllbeworkinginafast-pacedin-houseenvironmentwithplentyofvariety,fromresolvingMicrosoft365ticketstohelpingwithAzureandIntuneprojects.Networking,ActiveDirectoryandGroupPolicywillalsofeatureregularly,andupcomingprojectswillgiveyouthechancetogethands-onwithEntraID. TherolewouldsuitanITenthusiastwhoenjoyssolvingproblems,deliveringresultsandprovidingexcellentcustomerservice.AnMSPbackgroundwouldbeastrongadvantageasitgivesyouexposuretodifferentsystems,butitisnotessential. KeyTasks Takeownershipof2ndLineescalationsandresolveissuesefficiently TroubleshootMicrosoft365,AzureandIntuneenvironments SupportActiveDirectoryandGroupPolicy ProvidenetworkingsupportacrossDNS,IP,LAN/WANandswitches Install,upgradeandmaintainsoftwareandhardware ContributetoITprojectsincludingmigrationsandnewrollouts Deliverhigh-qualitysupporttointernalusers OurIdealCandidate SolidknowledgeofMicrosoft365,Azure,IntuneandActiveDirectory EntraIDexperienceadvantageousbutnotessential Proactiveapproachwithstrongtroubleshootingskills Excellentcustomerservicemindset,treatinginternalteamsascustomers MSPexperienceadvantageous AppleandMacsupportisabonusbutnotessential ThisisagreatopportunitytojoinanestablishedITteamwhereyoullbechallengedandsupported,withthechancetodevelopyourcareerwhileworkingwithmodernMicrosoftandcloudtechnologies.