This position has now been filled. Thank you for all our applicants
Join our vibrant Quick Plus team in our fast paced Halifax office. We’re looking for a diligent individual who can provide top level day to day service to our major accounts.
Role and Responsibilities:
Answer dedicated landline and deal with all enquiries, queries, orders, off hires and breakdowns.
* Deal with all traffic coming through the dedicated email address.
* Source kit for orders by liaising with relevant depots.
* Process orders and off hires
* Maintain shared spreadsheet.
* Follow breakdown procedures and keep the customer informed of the current status.
* Make daily pre-delivery, delivery and diary calls to ensure smooth transition from enquiry to off hire.
* Key accounts orders to be processed in accordance with their procurement procedures using their portals where relevant.
* Maintain & build great customer relations via a seamless service.
* Help with ad hoc duties and willingness to work flexibly.
Person Specification
The ideal candidate will have:
* Great interpersonal skills and a desire to provide excellent customer service.
* Excellent communication & organisational skills with an ability to multitask.
* Ability to work well under pressure and within time constraints.
* Excellent telephone manner & written skills to ensure a high standard of customer service is maintained.
* IT skills with knowledge of Microsoft applications
* Flexibility on changes to processes when & where applicable
* Previous HDC experience may prove to be an advantage.
Feel you’ll be a great fit for this role? Get in touch with our Business Development Director, Chris Firth:
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