Salary: £30,000 - 30,000 per year Requirements: At least 2 years of experience in an IT Service Desk or IT Support environment Proficient in Windows 11 support Experienced with Office 365 / Microsoft 365 administration Knowledge of Active Directory / Entra access management Skilled in Microsoft Exchange / email troubleshooting Familiarity with Service Desk / ticketing systems Experience with remote support tools Competent in printer setup and troubleshooting Basic network troubleshooting skills (e.g., switches, Wi-Fi, Meraki) Nice to have: Microsoft Dynamics support experience Nice to have: Experience with telephony systems (Mitel, Avaya or similar) Nice to have: ITIL knowledge or certification Strong communication skills Customer-focused mindset with a passion for excellent service Responsibilities: Provide 1st and 2nd line support to users across the organization Resolve a wide range of technical issues Manage support tickets efficiently Work closely with other IT teams and third-party suppliers Ensure high levels of service is delivered to the business Assist with technical projects alongside day-to-day support responsibilities Support both technical and non-technical users Technologies: Active Directory Support ITIL Microsoft 365 Network Office 365 Windows More: We are a well-established UK organization currently undergoing a major digital transformation programme, and were excited to offer a fixed-term 18-month contract for an IT Support Analyst to join our internal IT team. This role includes hybrid working, requiring attendance at our headquarters in Winchester 2-3 days per week. You will gain exposure to new systems, platforms, and ways of working in a fast-paced, varied support role. We focus on investing in technology and our people, providing excellent experience in a modernizing IT environment. last updated 8 week of 2026