Description
The job itself
We are seeking a dynamic, knowledgeable, and people-focused Ceremonies Team Leader to join our Registration Services team within the Directorate of Communities and Environment. This is a key leadership role that supports the Ceremonies Manager in delivering a wide range of statutory and non-statutory ceremonies across the East Riding, including civil marriages, civil partnerships, citizenship ceremonies, and celebratory events such as naming ceremonies, vow renewals, and commitment ceremonies.
As Ceremonies Team Leader, you will play a central role in ensuring the smooth and professional delivery of these services. You will lead, train, and motivate a team of ceremony officers, fostering a culture of excellence, empathy, and adaptability. Your leadership will be instrumental in maintaining high service standards, managing staff performance, support, and development, and ensuring that resources are used efficiently to meet both current and future demands.
Beyond team management, this role involves strategic engagement with local businesses, particularly those involved in or entering the wedding industry. You will advise on approved premises licensing, conduct inspections, and support venues through the application and renewal process. Your insight into the local market will help shape the development of new ceremony products, pricing strategies, and promotional activities, contributing to the service’s commercial growth.
You will also act as a key point of contact for stakeholders such as immigration services, ensuring accurate information exchange and compliance with statutory requirements. In addition, you’ll use your IT skills to support financial processes, oversee fee handling and reporting, and contribute to service improvement initiatives through data analysis and customer feedback.
This is a rewarding opportunity for someone who thrives in a fast-paced, customer-facing environment, and who is passionate about delivering meaningful life events with professionalism and care. Be part of a thriving East Riding of Yorkshire ceremonies sector where we host well over 1,500 ceremonies per year. Above all - make a meaningful impact on people's special moments.