**Transportation Services Office Leader** **Oregon Department of Transportation** **Driver & Motor Vehicle Services Division (DMV)** **Field Services Group / Northwest Region****The role:** Bring your customer service experience to the Newport DMV as a transportation services office leader. In this vital role, you will assist the manager in office operations, help customers with complex transactions, monitor performance standards for staff and be a key factor in ensuring customers receive the exceptional customer service our DMV is known for. We provide the training necessary to be successful in this role. **Apply for this exciting opportunity today!****To request a copy of the position description, which includes all duties and working conditions, please email** **ODOTRecruitment@odot.oregon.gov****.*** Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. about working at the Oregon Department of Transportation and the we offer.* Comprehensive and equitable base salary offer within the listed range. Through an equal pay assessment, we will determine the salary offer using the information you provide in your submitted application materials. Please ensure your application materials are detailed, accurate and reflect your skills, experience (paid and unpaid) and education as they relate to the position when applying.* The salary range listed is the non- monthly salary range. If you are already a participating PERS member or once you become PERS eligible, by 6.95%.* opportunity!**Minimum qualifications:** Four years of public contact/customer service experience which involved dealing with the public in-person or by phone providing information about services and programs. At least two years of this experience must involve explaining and interpreting rules, programs and procedures and explaining requirements and gaining compliance. **AND** Experience or training using computers to retrieve and input data.* Experience working in a fast-paced environment with changing priorities and deadlines.* Experience providing excellent customer service in difficult or escalated situations.* Experience handling multiple assignments with frequent interruptions.* Experience effectively communicating complex rules and policies with customers.* Experience working on a leadership team and contributing to a positive team culture**.*** **Complete questionnaire.** Answer the checkbox-style questions before submitting your application.* **After you submit your application, please respond to the public records request authorization and gender identity questionnaire.** This screen will come after you submit and will complete the process. If you are a current State of Oregon employee, the tasks will come to your Workday inbox.*. The will be available after you submit your application. For privacy reasons, please do not attach your military service document(s) to your application or combine it with any other required document attachments.- **Complete the following required steps:** * **Fill out the application or attach a resume.*** We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer, and we are unable to proceed if E-Verify participation is required [e.g., STEM Optional Practical Training (OPT) Extension].* The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an education institution during the application process.* We may use this recruitment to fill multiple or future vacancies.* We will conduct name-based **and** fingerprint-based criminal background checks on final candidates under consideration for this position. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.* You will be represented by the Service Employees International Union (SEIU).
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