We are working on an exclusive basis with an organisation that is on a mission to redefine how it connects with its members and customers. Operating across both consumer and B2B markets, it’s focused on building genuine, long-term relationships and creating a truly member-centric experience. Collaboration, innovation, and purpose sit at the heart of everything they do - this is a superb role for someone who loves rolling their sleeves up and being a team player.
The Role
As the Loyalty and Membership Manager, you’ll take ownership of how this business grows and strengthens its membership community. You’ll build the story of how to grow membership, developing the strategy, shaping the member journey - both physical and virtual - and ensuring every communication feels meaningful, consistent, and rewarding.
Working closely with senior leaders and managing a small team, you’ll combine creativity and commercial thinking to deliver campaigns that deepen engagement, drive loyalty, and build measurable value for both the business and its members.
Key Responsibilities – Loyalty and Membership Manager
* Develop and deliver membership and loyalty strategies that drive acquisition, engagement, and retention
* Lead on CRM and personalisation, using data and automation to create tailored, timely communications
* Collaborate with digital, retail, and communications teams to deliver unified and impactful campaigns
* Translate insight and feedback into continuous improvement across the membership experience
* Manage and mentor two direct reports, encouraging collaboration and innovation
* Oversee CRM data accuracy, GDPR compliance, and reporting standards
* Track and report key performance metrics, using insight to shape strategy and demonstrate impact
Your Background – Loyalty and Membership Manager
You’ll be a natural relationship builder who understands how data, storytelling, and strategy come together to drive loyalty. Experienced in membership, CRM, or customer engagement marketing, you’ll bring both a creative mindset and analytical eye.
You’ll likely have:
* Experience developing and managing loyalty or membership programmes
* A solid understanding of CRM systems and marketing automation
* Confidence working with customer data and insights
* Experience leading or mentoring others
* Strong collaboration skills and a passion for creating great member experiences
* Knowledge of GDPR and data best practice
With an impressive salary, great benefits and three days per week in the Ipswich office, this is a great opportunity to take the next step in your career.