Role Purpose
Better places, thriving communities.
The Head of Air (Air‑Conditioning & Fire Damper) is a senior commercial‑operational leader responsible for driving profitable growth, operational excellence, and scalable performance across the Air division. This role carries full P&L accountability for Air and plays a critical role in aligning service delivery, pricing discipline, cost control, and sales enablement to achieve sustainable revenue and margin growth. The Head of Air will operate as a strategic business partner to Sales, Finance, and Executive Leadership, ensuring operational capability directly supports commercial expansion, customer acquisition and long‑term value creation.
Key Responsibilities
Strategic Growth & Business Leadership
* Develop and execute a 3–5 year Air Operations growth strategy aligned to the Group's commercial objectives
* Translate sales pipeline forecasts into operational capacity and capability plans
* Identify new revenue opportunities within existing contracts (upsell, cross‑sell, premium services)
* Support entry into new markets, sectors and service lines
* Contribute to strategic planning, investment decisions and long‑term business expansion initiatives
* Act as a senior member of the Management Team, shaping company‑wide growth strategy
Full P&L Ownership & Financial Performance
* Own and manage the Air Operations P&L as an accountable business unit
* Drive revenue growth while improving gross margin and EBITDA contribution
* Ensure accurate budgeting, forecasting and five‑year financial planning in collaboration with Finance
* Monitor engineer productivity, utilisation rates, recovery rates and margin per contract
* Implement cost optimisation initiatives without compromising service quality
* Drive pricing discipline and commercial governance across all operational contracts
Sales Enablement & Commercial Partnership
* Act as operational lead in major bids, tenders and contract negotiations
* Validate pricing models, labour assumptions and delivery risk before contract sign‑off
* Partner closely with Regional Sales Managers to ensure profitable deal structures
* Challenge unprofitable quotations and enforce margin protection
* Support key account growth through operational performance reviews and executive‑level engagement
* Contribute to sales strategy by identifying operational differentiators and value propositions
Operational Excellence & Scalable Delivery
* Build a scalable operating model capable of supporting accelerated growth
* Standardise processes across regions to improve efficiency and consistency
* Drive continuous improvement initiatives that reduce cost‑to‑serve and increase customer satisfaction
* Ensure rapid, structured response to incidents and customer escalations
* Implement performance dashboards and data‑driven decision‑making across the division
* Maintain accreditations and compliance frameworks required to support commercial growth
Performance Management & KPIs
* Define and monitor KPIs aligned to revenue, margin, productivity, service quality and customer retention
* Improve Net Promoter Score (NPS) and customer retention metrics
* Report monthly performance to Senior Management with clear financial and operational insights
* Ensure accountability across the leadership team through structured 1:1s and performance reviews
Leadership & Organisational Development
* Build, develop and lead a high‑performing, commercially aware operations team
* Align team objectives with financial and sales targets
* Develop succession plans and leadership capability within the division
* Foster a culture of ownership, accountability and customer‑centricity
* Ensure workforce planning aligns with growth projections
Risk, Compliance & Governance
* Ensure compliance with Health & Safety, Quality, Environmental and industry regulations
* Protect company reputation through strong governance and incident management
* Monitor regulatory changes impacting operations and commercial viability
* Ensure quality and compliance frameworks enable – not hinder – business expansion
Accountabilities
* Delivery of Air Operations revenue and margin targets
* Operational contribution to overall Group EBITDA
* Commercial viability of all Air contracts
* Engineer utilisation, productivity and cost management
* Customer retention and satisfaction
* Operational scalability to support growth
* Compliance, accreditation and risk management
* Development and performance of the Air Operations team
Key Skills & Experience
* Proven senior leadership experience in Air Operations or Technical Field Services
* Demonstrable P&L ownership and margin growth experience
* Strong commercial acumen and understanding of pricing models and contract structures
* Experience supporting sales growth and complex bids
* Advanced financial literacy (budgeting, forecasting, margin analysis, cost control)
* Strong analytical and KPI‑driven mindset
* Ability to lead distributed and remote teams
* Executive‑level communication and presentation skills
* Experience driving operational transformation and scalable growth models
QHSE Responsibilities
* Ensure compliance with Health & Safety, Environmental and Quality Management Systems
* Promote a culture of safety, operational integrity and regulatory compliance
* Integrate QHSE standards into operational strategy to support sustainable growth
Success Profile
The Successful Candidate Will Be
* Commercially driven, not purely operational
* Growth‑focused and strategically minded
* Financially disciplined and data‑oriented
* Comfortable challenging sales and operational assumptions
* Capable of scaling operations without eroding margin
* A visible leader who aligns operational performance with revenue generation
Benefits
Our market‑leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household so you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save‑as‑you‑earn scheme and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Karen Hayes at Karen.hayes@mitie.com.
Company Overview
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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