Programme Manager
Job reference 337998
Competitive salary plus car allowance, healthcare, 18% annual bonus potential, 15 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates.
Permanent, Full time.
Location: Royal Mail Farringdon Hybrid working in London Farringdon, x3 days a week.
Royal Mail is embarking on one of the most significant technology transformations in its history. Future ERP programme will replace fragmented, end‑of‑life systems with a modern, integrated SAP landscape that transforms how our organisation operates. Within HR, this includes the implementation of SuccessFactors Employee Central (EC) and Employee Central Payroll (ECP), covering Core HR, Payroll, Onboarding, Compensation & Variable Pay, and a new document management capability.
We are now seeking an exceptional Technology Programme Manager to lead the end‑to‑end delivery of this HR ERP transformation – ensuring complex, multi‑year SAP delivery translates into real business outcomes: simpler processes, improved employee experience, compliant and resilient payroll, and a unified enterprise data model.
The Role
As Technology Programme Manager, you will:
* Lead the HR ERP Technology Programme– Own the full technology delivery lifecycle for the HR ERP programme, ensuring alignment to Royal Mail’s strategic objectives.
* Mobilise the programme, define delivery tranches and workstreams, and maintain a clear, integrated roadmap across HR, Payroll, Finance, Data, and Integration.
* Set programme‑level objectives, success measures, milestones, and dependencies.
* Drive Investment, Planning & Benefits– Build robust investment cases with clear estimates, resource plans, risks, assumptions, and timelines.
* Maintain traceability between technology outputs and HR business outcomes, including process simplification, payroll accuracy, compliance, and employee experience.
* Lead programme‑level benefits realisation planning and tracking.
* Ensure Governance, Control & Assurance– Establish and run programme governance aligned to Royal Mail standards, including reporting to senior forums.
* Create the conditions for Project Managers to deliver effectively through strong initiation, scope control, integrated planning, financial management, and risk/issue management.
* Ensure appropriate assurance for payroll‑critical and people‑impacting releases.
* Lead Stakeholders, Suppliers & Commercials– Build trusted relationships with senior HR, Finance, and Technology leaders to drive timely decision‑making.
* Engage closely with Cyber Security, Architecture, Service Management, Test, Data & Engineering, Procurement, and Legal.
* Provide senior leadership across System Integrators and software vendors, ensuring value for money and high‑quality delivery.
* Develop People & Capability– Lead and develop programme teams, including line management where required.
* Recruit and retain high‑calibre delivery talent.
* Mentor Project Managers and Business Analysts to build capability and consistency.
* Contribute to continuous improvement across Technology Delivery.
What You’ll Bring
* A track record of delivering large‑scale technology programmes or portfolios, with clear accountability for outcomes and benefits.
* Experience delivering ERP or major enterprise platforms (SAP preferred) in complex, regulated environments.
* Strong strategic thinking, able to translate HR and Payroll target states into executable delivery roadmaps.
* Exceptional leadership skills – credible, influential, and able to align business, technology, and suppliers around shared goals.
* Strong financial, commercial, and risk management capability at programme scale.
* Experience in environments where payroll accuracy, data integrity, and compliance are mission critical.
* Outstanding communication skills, able to brief and influence senior and executive stakeholders.
* A pragmatic, resilient, outcome‑focused approach, comfortable operating amid ambiguity and change.
Why Join Royal Mail?
* Lead a once‑in‑a‑generation ERP transformation with national impact.
* Work at the heart of a programme that will modernise how Royal Mail supports its people.
* Operate in a high‑profile, senior leadership role with visibility across the organisation.
* Shape the future of HR technology, data, and processes for one of the UK’s most recognised brands.
* Join a collaborative, purpose‑driven environment committed to continuous improvement and innovation.
Extra Benefits
* Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
* Supportive and generous company sick pay.
* Funded Dental – as a manager you are eligible to a level of employer funded dental insurance.
* Health Assessment – as a manager you are eligible to an employer funded health assessment every 2 years.
* Benefits Account – access to your personal benefits account on our ‘My Bundle+’ platform with over 800 retail offers.
* Your Wellbeing – 24/7 access to services and tools to help you get the most out of life. Free and for everyone.
Equal Opportunities
Royal Mail Group is committed to inclusion and represents the diverse communities we serve. We welcome applications from all individuals and, as a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including ex‑Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners.
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