Customer Service – Treatment and Bookings Co-ordinator
If you're passionate about care, innovation and excellence, then HMT could be the perfect place for the next step in your career. We have an exciting opportunity to our join our Treatment and Bookings team at St Hughs Hospital, Grimsby.
You will act as a key contact for all of our patients, Consultant users and colleagues, relating to inpatient and surgical admission, ensuring an excellent level of customer service at all times.
We have a full time vacancy, but are open to considering part-time/ job share opportunities
At HMT, we take pride in delivering exceptional healthcare through our two private hospitals: St Hugh's Hospital in Grimsby and Sancta Maria Hospital in Swansea. Both hospitals are dedicated to providing expert, patient-centred care in a welcoming and compassionate environment.
The team at St Hugh's consists of the UK's leading physicians, surgeons, consultants and healthcare professionals with expertise across all major medical specialties. The medical team are innovative and use the latest evidence-based medicine and research approaches when providing care.
Though we offer private healthcare services, HMT St Hugh's works in collaboration with the NHS to ensure that all communities have access to excellent quality modern healthcare services
For over 130 years, HMT St Hugh's Hospital has been providing affordable healthcare to the communities in Grimsby. HMT St Hugh's, along with their sister hospital HMT Sancta Maria in Swansea, has a mission to provide safe, high quality care in order to improve the health, wellbeing and independence of their patients. Part of the Healthcare Management Trust, HMT St Hugh's is a non-profit organisation using their surpluses to fund medical research, educational grants and dementia charities
Whether you're working in one of our care homes, hospitals, or as part of our Shared Support Services team, you'll find an environment that values teamwork and personal growth.
You'll work alongside other passionate professionals who are committed to providing the best care. We foster a collaborative and supportive approach to learning that helps everyone succeed.
Our benefits include:
* Competitive pay
* Private Medical Insurance
* Employer pension contribution
* Wellbeing support via our Employee Assistance Programme, Occupational Health provision and Mental Health First Aiders
* Long service awards
* Cycle to work scheme
* Recruitment referral scheme
* Continuous learning
* Career progression
* Flexible working options
* 27 Days Annual Leave (Plus Bank holidays)
* Enhanced Maternity Pay
Job Description
1. Create inpatient and surgical bookings on our patient administration system.
2. Provide high quality, accurate, communication with patients at all times.
3. Liaise with patients to answer queries in a courteous, professional and efficient manner.
4. Act as a liaison to Consultant users and secretaries to ensure that they are fully appraised of their diary commitments.
5. Act as a liaison for clinical and non-clinical teams to provide accurate, contemporaneous updates of the theatre diary via the scheduler system.
6. To be responsible for ensuring patients are reviewed, by all departments, in a timely manner in line with the booking process procedure, prompting teams as required.
7. Where required, ensure patient payments are processed in a timely manner.
8. Where applicable, update RTT clocks as and when required and to have a good understanding of RTT.
9. Where applicable, liaise with Insurance companies regarding authorisations.
10. Create inpatient and surgical bookings on our patient administration system.
Person Specification
Essential Criteria
Experience working in a customer services and administrative role
Excellent interpersonal skills
Willing to undertake self-development activities to improve performance and effectiveness
Has up-to-date knowledge or demonstrable computer literacy in order to use the following systems:
1. Electronic Patient Records
2. Management of Medical records
Minimum of GCSE English and Mathematics
Able to prioritize workload
Effective time management skills
Ability to use initiative and make decisions under guidance from line manager
Effective interpersonal skills
Excellent communication skills, written and oral
Able to motivate and support others
Encourage effective team working
Ability to work independently and as part of a team
Understands the importance of confidentiality and dealing with sensitive information
Desirable
Already obtained or working toward BTEC/NVQ level in Administration.
Job Types: Full-time, Part-time, Permanent
Pay: £12.25 per hour
Expected hours: 37.5 per week
Benefits:
* Canteen
* Company pension
* Cycle to work scheme
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Private medical insurance
* Referral programme
* Sick pay
Work Location: In person