Job Description
Customer Liaison Officer - Social Housing
About the Company - Customer Liaison Officer - Social Housing
We are working with a leading Housing Association who are looking to recruit a Customer Liaison Officer to support the deliver of improvement works to their customers homes. This is an initial 3 month temporary contract.
Duties - Customer Liaison Officer - Social Housing
* Act as a key point of contact for residents, contractors, and staff regarding safety and compliance works.
* Support the delivery of building safety and compliance programmes.
* Communicate with residents to provide updates and safety information.
* Arrange and support property access for essential compliance works.
* Resolve customer queries and concerns in a professional manner.
* Maintain accurate records of customer engagement and compliance activity.
* Work closely with contractors and colleagues to ensure works are completed efficiently.
* Travel to sites and properties as required.
Person Specification- Customer Liaison Officer - Social Housing
* Experience in customer-facing roles within social housing.
* Strong customer service and communication skills.
* Organised with the ability to manage multiple tasks.
* Flexible and adaptable approach to work.
* Ability to work independently and as part of a team.
* Strong problem-solving and interpersonal skills.
* Comfortable working with residents face to face and over the telephone.
* Good administrative and record-keeping abilities.
* Full UK driving licence essential.
* Access to a vehicle with valid MOT and business use insurance.