Overview
Are you passionate about supporting a dynamic Sales Team while delivering exceptional customer service?
Would you like to join a supportive, family-run business with a strong reputation for excellence and a close-knit team culture?
We're seeking a Sales Support Administrator to play an integral role within our client's growing team, based in Stockport. This is a fantastic opportunity to combine your administrative expertise, customer care skills, and order management experience in a position where your contribution will make a real impact.
Responsibilities
* Support x2 BDMs with their admin tasks
* Be the first point of contact for customer enquiries
* Manage quotes and pricing
* Process customer orders efficiently, ensuring accuracy and promptness
* Communicate effectively with customers regarding order status, delivery updates, and potential delays
* Identify opportunities for upselling and cross-selling to enhance order value
* Address and resolve customer complaints or enquiries promptly, ensuring a positive outcome
* Provide expert product advice and support materials as needed
* Maintain detailed records of customer interactions and enquiries, ensuring follow-ups are completed or passed to the relevant Business Development Manager (BDM)
* Uphold brand integrity by delivering on promises and protecting company margins
Requirements
* Customer-focused, with a genuine passion for creating great experiences
* Some experience in international freight, eg understanding the Incoterms and customs would be very helpful
* Organised, proactive, and able to thrive in a fast-paced environment
* Responsive, and have a sense of urgency
* A confident communicator with strong problem-solving skills
* Experienced in customer service, administration, or sales support (desirable)
* Comfortable using ERP systems (training can be provided)
* Reliable, honest, and a true team player with great attention to detail
Benefits
* Salary- £28,000- £35.000 basic depending on experience
* Profit related bonus
* Monday- Friday 8am-5pm - (Can be flexible if needed)
* Fully stocked fridges and cupboards
* Free Breakfast every Friday
* Join a well-established, family-run business with a friendly, supportive team
* Opportunity to make a real impact in a varied and rewarding role
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