Assistant Manager
Select Merry Hill
Are you ready to lead the next big thing in retail? We're hiring an Assistant Manager to open and shape our newest, biggest, most exciting store to date. You'll be responsible for day to day operations and, more importantly, for building the business from the ground up-recruiting and developing a high performing team, setting service and presentation standards, and delivering an outstanding guest experience with true ownership over outcomes.
You'll own people development, training, scheduling, inventory, and merchandising, and you'll partner with leadership to drive sales and growth. We're seeking an entrepreneurial, hands on leader who communicates clearly, motivates others, and isn't afraid to roll up their sleeves.
Responsible to: Store Manager
Responsible for: Store Team Members (STM)
What do you get from working at Select?
Passion and drive to succeed and meet required standards and targets.
A growing love and passion for all things Apple
A great sense of achievement and empowerment fro helping our customers discover which Mac, iPhone, Watch or iPad
is right for them this is our passion
Competitive salary DOE
Fantastic Employee discounts
Pension Scheme
Employee Incentives
Employee Assistance Programme (EAP)
We are now searching for an Assistant Manager to work as part of the management team in our Newest, Biggest and Exciting Select store in Merry Hill, to help support our Store Manager in ensuring that the store produces the highest level of customer experience which we, as a company, expect.
Select (part of the Select Technology Group) is the leading Apple Premium Reseller in the UK and Ireland with 22 stores across England, Ireland, Scotland and Wales. A distinguished accreditation from Apple which means they recognise us as offering a fantastic customerfocused environment in which people can get handson with the full range of Apple products.
Our team are true believers in offering a fantastic service, backed up by a depth of knowledge and understanding of Apple products that can enrich people's lives.
Major Responsibilities
Helping our customers discover which Mac, iPhone, Watch or iPad is right for them is our passion. Each day our staff show just how the products fit into the lives and dreams of thousands of people. We teach our customers new skills to help them obtain the most from their new device. And if things go wrong, well we try to fix them too.
The Assistant Manager's main responsibilities are to:
Champion your Store Team Members (STMs), providing mentoring, coaching and direction at all times.
Support the delivery of the Company's expected levels of customer service.
Manage your STM's abilities with the needs of the customer where the situation dictates.
Manage your daily available resources ensuring the smooth flow and operation of the shop floor covering both sales and service.
Ensure the store's merchandising meets expectations and looks its best at all times.
Managing the STMs through their appearance, performance and attendance with support of the Store Manager, Regional Store Manager and People Operations
Work in conjunction with the Store Manager to enable the store exceeds its targets and KPIs. Whether that be setting individual STM targets and your own. Be creative in how you motivate your staff to reach and exceed
such targets and KPIs.
Ensure your shop floor is always ready to trade. Take pride in the appearance of the front of house areas, benches, pods, and furniture by making sure they are all in working order and in the correct positions.
Where appropriate to manage and oversee customer complaints and returns so that they are either dealt with internally at store level or escalated to the correct level of management/department.
Actively develop the skills and techniques of your STMs through regular training, coaching and 121 reviews. By also allowing them the opportunity to work through their SEED training at quiet times or you can provide
coaching sessions on how to deliver 'Personal Trainer' sessions.
Advise and guide your STMs through the Company's core principles and policies.
Proactively manage first level People Operations matters such as return to work interviews, liaising with People Operations on specific issues which may require you to undertake investigations,
performance/attendance management and reviews.
Oversee their store closure routine. By making sure the right STMs are undertaking the necessary close down duties and overseeing the cashing up process.
Making the necessary daily trips to the bank as required or dictated by your Store Manager..
Candidate's Essential Criteria
Our Assistant Manager will need to be someone who possess the following skills, experience and attributes:
Passion and drive to succeed and meet required standards and targets.
Have emotional intelligence so you can handle/approach situations with the right character and temperament as it dictates to obtain the best outcome.
Have experience of managing people. Anyone can be a manager, but it takes the right person to manage. Are you that right person?
Have retail experience
Be able to engage and encourage staff to grow, develop and succeed.
Be trustworthy, loyal and hardworking. Our Managers work of a weekend and we need to make sure that our managers can provide that continuity of service to their store and to lead by example.
Want to work as part of a bigger picture. As an Assistant Manager we need someone who recognises that their store sells the Select experience as Apple already sells itself.
Have the confidence to sell the right products to the customer. To be able to understand the needs and the wants of the customer against the products on offer. Be able to read the situation and have the patience to
allow the customer to buy into the product.
Be able to hold and engage customers focus.
Be able to work within set parameters and to ensure the STMs do the same.
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