Administrator / Accounts Assistant Full-Time | Monday to Friday | 37.5 hours per week Location: Ellesmere Port We’re currently seeking a confident and proactive Administrator / Accounts Assistant to join a busy and fast-paced warranty department. This is a varied role, ideal for someone who enjoys working on the phone and has a solid grasp of basic accounts admin. Working Hours: Monday to Friday, 9.00am – 5.30pm (1 hour lunch break) Key Responsibilities: * Handling inbound calls from customers, retailers, and claims teams * Navigating the warranty portal with ease * Responding to emails from retailers and following up on queries * Ordering parts and managing order progress * Raising and processing invoices * Entering daily bank transactions accurately * Supporting credit control activities * Occasionally dealing with customer and retailer complaints This is a phone-heavy role, so a confident telephone manner and excellent communication skills are a must! The Ideal Candidate Will Have: * Strong telephone and interpersonal skills * Previous admin or accounts experience (claims experience is a bonus!) * A good eye for detail and a professional approach to customer service * Experience using Sage would be highly advantageous Perks & Benefits: * 37.5 hours per week * Company pension scheme * On-site parking If you’re organised, enthusiastic, and ready to get stuck in, we’d love to hear from you