Customer Service Team Lead Position
We are looking for a results-driven leader to take charge of our customer service team. As a Customer Service Team Manager, you will be responsible for leading the team to achieve exceptional customer experiences.
Key Responsibilities:
1. Develop and implement strategies to improve team performance and customer satisfaction.
2. Lead regular team meetings and provide coaching and feedback.
3. Monitor and maintain accurate records of customer interactions and employee performance.
4. Identify areas for improvement and develop action plans.
5. Support the recruitment and onboarding process for new team members.
Required Skills & Experience:
* Proven track record of successfully managing customer-facing teams.
* Excellent communication and interpersonal skills.
* Ability to analyze data and make informed decisions.
* Experience with quality assurance and regulatory compliance.