Job Description
Summary
The role involves supporting the Licensing Section in executing licensing and registration tasks as per relevant legislation and Council policies. This includes overseeing the statutory regulation of Alcohol, Gambling, Scrap Metal, Hackney Carriage, and Private Hire licensing, along with other related regulatory duties. The position is vital for ensuring compliance with legal standards and maintaining effective communication with the public and other agencies.
Responsibilities
* Review and process new applications, variations, and transfers under the Licensing Act 2003 and Gambling Act 2005, ensuring documentation is valid and accurate.
* Handle applications for Hackney Carriage and Private Hire Vehicle/Driver Licences, verifying all necessary documents such as DBS, Medical, and DVLA information.
* Provide information and address inquiries and complaints from applicants, colleagues, and Elected Members via phone, email, and in-person.
* Collaborate with internal and external agencies, including the Police and Environmental Protection.
* Apply specialist skills to understand complex licensing issues and stay updated on legal and organizational changes.
* Support the Licensing team in maintaining records and preparing reports for licensing panel hearings.
* Record and balance all financial transactions within Licensing.
* Ensure secure management of information and report any breaches in line with Council policies.
Requirements
* Strong analytical skills for reviewing and verifying application documents.
* Excellent communication skills for interacting with the public and various stakeholders.
* Ability to work collaboratively with internal and external agencies.
* Proficiency in maintaining accurate records and preparing reports.
* Knowledge of relevant legislation and Council policies.
* Experience in handling financial transactions securely.
* Commitment to upholding information security standards.
Requirements
Essential Qualifications/Knowledge: GCSEs A*- C (9-4) or equivalent in English and Maths. Willingness to undertake relevant learning and development. Desirable Qualifications/Knowledge: NVQ Level 2 or 3. Customer care qualification/training. Basic knowledge of relevant legislation, policies, and procedures. Essential Experience: Proficiency in Microsoft Software Packages (Word, Excel, Outlook). Experience in providing information and signposting customers professionally across various communication methods. Proven track record of delivering effective business support services. Administrative experience with a solid understanding of office procedures. Ability to prioritise workload to meet deadlines. Experience in maintaining documents, records, and data. Desirable Experience: Experience in process improvements. Essential Skills: Ability to resolve customer issues and keep them informed. Competence in processing basic service requests. Strong customer care skills and initiative in handling inquiries. Effective communication skills for providing information and addressing customer needs. Numeracy skills for calculations and data accuracy. Literacy skills for handling correspondence and documents. Decision-making skills based on criteria evaluation. Teamwork skills to collaborate effectively with colleagues. Time management skills to prioritise tasks and meet deadlines. High level of accuracy and attention to detail.