Software Implementation Specialist
We are seeking an experienced Software Implementation Specialist to join our team. As a key member of our IT implementation team, you will be responsible for delivering new software implementations, training users, and configuring software to meet specifications.
This is an exciting opportunity for individuals who enjoy working with technology and have strong customer service skills. If you are a recent IT graduate or have previous software implementation experience, we encourage you to apply.
As a Software Implementation Specialist, your role responsibilities will include:
* Liaising with customers to understand their requirements and configure the software to meet their needs.
* Liaising with customers on user acceptance testing of configuration elements, validating the software build.
* Creating training material and providing training to users.
* Identifying and assisting to resolve all technical issues efficiently, and performing tests on all hardware/software elements and peripherals.
* Administering setup of systems according to specifications and ensuring the systems are in synchronisation with customer requirements.
* Collaborating with various teams within the business.
* Preparing and providing demonstrations of software.
* Supporting the technical lead in providing implementation estimates and project plans.
* Researching and testing off-the-shelf applications as part of the vendor onboarding process.
* Monitoring software vendor performance continuously, reporting on performance to the IT management team.
* Collating and maintaining standard implementation packages, with adequate training materials and implementation guides, in collaboration with the product support team.
* Keeping up to date with software changes, learning new features and system processes.
* Supporting with software deployment, executing upgrades where required.
This role may involve travel to both UK and overseas sites to assist with system implementations and training. Trips would be between a few days and up to 6 weeks in duration.
Requirements
* Educated to degree level (high grade) or above.
* Chemistry degree an advantage.
Person Specification
* Ability to work on own initiative and as part of a team.
* Analytical mindset with the ability to resolve complex business problems with excellent user outcomes.
* Comfortable demonstrating software processes to potentially large audiences and senior management.
* User focussed with the ability to build effective relationships with stakeholders and champion user needs.
* Accountable, taking ownership of the implementation of configuration specifications and technical issues.
* Effective communication of business change and processes.
* SQL skills, with the ability to write queries and execute simple update statements.
* Ability to write basic javascript expressions.
Benefits
There are boundless career growth opportunities within this company.
Other Information
Ascent People Ltd is acting as an employment agency for this vacancy and applicants from all ages and backgrounds will be considered.