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Senior IT Field Delivery Engineer, Dundee
Client: Verelogic IT Recruitment
Location: Dundee and surrounding areas (Perth, Inchture, Abernyte)
Job Category: Other
EU work permit required: Yes
Job Views: 2
Posted: 09.07.2025
Expiry Date: 23.08.2025
Job Description:
Role: Senior IT Field Delivery Engineer
Location: Field-based covering Dundee, Perth, Inchture, Abernyte, and nearby locations
To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.
Security clearance will be required for this role.
Key responsibilities:
* Undertake diagnostics, repair, and replacement of PCs, Laptops, Printers, Servers, network support, retail equipment, and peripherals.
* Complete customer rebuilds and configuration to desk.
* Assist other engineers in service delivery.
* Cover site roles during planned or unplanned absences.
* Achieve KPI targets.
* Communicate with Call Administration teams and the Field Delivery Manager to manage call details and SLA requirements.
* Use a mobile device to update calls and complete RMA generation.
* Carry out IMAC projects independently and lead when required.
* Embrace and train on new technologies.
* Perform other reasonable tasks as assigned.
* Work overtime when necessary.
* Practice 'Quick Win' processes.
* Act as a mentor to other engineers.
* Follow policies, guidelines, and health & safety standards.
* Maintain company assets in good condition.
* Familiarize with customer policies where applicable.
Skills and experience:
* Professional appearance and attitude.
* Full UK driving license.
* Excellent customer-facing skills.
* Self-motivated with good organizational skills.
* Relevant technical certifications (e.g., CompTIA A+, Server+).
* Ability to work at height and perform manual handling.
* Positive team behaviors.
* Strong communication and interpersonal skills.
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