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Customer Service Advisor - Natwest/Ulsterbank Belfast (Belfast), Lisburn
Client:
Teleperformance
Location:
Lisburn, United Kingdom
Job Category:
Other
EU work permit required: Yes
Job Views:
2
Posted:
02.05.2025
Expiry Date:
16.06.2025
Job Description:
Are you ready to take your career to new heights?
* Location: Natwest/Ulster Bank, Belfast City Centre - office-based training and grad bay (7 weeks). Hybrid working after training. Great public transport links!
* Shifts: Full-time - 40 hours per week, between 07:00 and 01:00
* Training Duration: 3 weeks onsite training, 4 weeks grad bay onsite
* Probity Requirements: Credit, Criminal, Sanctions, and Fraud checks; last 2 years employment history and last 5 years address history must be evidenced.
Job Responsibilities:
* Provide proactive and reactive customer service to ensure clients meet their financial goals and arrangements.
* Educate customers on banking options and support them in choosing suitable services.
* Complete processes accurately and compliantly, ensuring a seamless customer experience.
* Take appropriate actions to deliver positive customer outcomes, reviewing and mitigating gaps as needed.
Role Expectations:
* Deliver excellent service, keeping customer needs and financial goals in mind.
* Assist customers in banking choices, providing detailed and compliant support.
* Manage customer interactions to ensure satisfaction and proper outcomes.
Skills Required:
* Customer service experience and relationship management skills.
* Strong organizational and time management skills.
* Excellent verbal and written communication skills.
* Experience in a regulatory environment is preferred.
* Proficiency with Microsoft Office and technology tools.
* Customer-focused attitude.
Benefits:
* Perks at Work – Discounts, free online classes.
* Help@Hand – Discounts, wellbeing resources, webinars, access to healthcare and legal advice.
* Critical Illness Cover – up to £10,000.
* Cycle to Work Scheme.
* Holiday Purchase Scheme.
* Length of Service Awards.
* Monthly Inspire Awards.
* Refer-A-Friend bonus – up to £1,200.
* Monthly Wellbeing Webinars.
* Dedicated Employee Experience support.
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