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Assistant commercial services manager - 32139

Penrith
Environment Agency
Service manager
Posted: 25 October
Offer description

Job Description

We value a diverse workforce and welcome applications from all sections of the community wishing to join a workforce which embraces difference and welcomes everyone.

At the Environment Agency there’s so much more to our work than building flood risk management schemes or regulating industry. We strive to ensure that everything we do counts towards leaving a legacy to be proud of for people, communities, and the environment – for all of us to enjoy and for future generations. This role is all about supporting the team overseeing the commercial governance of our contracts with key consultancies and contractors – a vital role in the success of our projects, and our ability to maximise returns on our budget and demonstrate value for money. You'll also help set up and manage pathfinder programmes that embed best practice and develop long‑term collaborative partnership arrangements that deliver for both of us, and society.

You won’t be alone. The Commercial Assurance and Framework Management Team provides country‑wide support to our Integrated Delivery Management teams and wider Project Management community, championing effective governance and commercial assurance, to achieve the very best value for money. It’s something that will see you quickly develop excellent relationships internally and externally and become an expert on contractual and commercial interpretations within a high performing team.

Everyone that joins us is required to undertake training and participate in incident response duties when the need to respond arises. Having an incident role is an essential part of working for the Environment Agency and an active way to support communities and prevent harm to the environment. Further information on incident response can be found within your candidate pack.

The team: We are the Commercial and Framework Management (CAFM) team, part of Portfolio Management, Assurance & Commercial (PMAC), supporting our Programme and Contract Management Service to create a better place and build resilient communities through excellent commercial risk management. You will be an integrated part of our national team and will support your local delivery hub leadership ensuring we deliver the most sustainable outcomes on our delivery programmes.


Experience / Skills Required

Essential education/skills/behaviours

* A‑Level Qualifications, Level 3 Qualifications or Equivalent.
* Skilled communicator with strong interpersonal and influencing skills.
* Stakeholder management experience.
* Strong data and document management skills.
* Commercial acumen – the ability to understand and analyse business situations, take proportionate risks, make informed decisions and deliver the most advantageous solution. Demonstrate curiosity and drive to achieve value for money.
* Administration skills – strong organisation skills, ability to write minutes and draft reports.
* Willingness to shadow, undertake long‑term professional qualifications such as NEC training or CIPS and the confidence to ask questions to drive development.
* Interests in infrastructure, construction or environmental programmes.


Desired Education / Professional Requirements

* Degree or equivalent professional qualification or experience.
* Working towards status with a recognised professional body such as ICE, CIWEM, APM, CIPS or RICS.
* Formal training in contract management, e.g. NEC or Contract Management Capability Programme.

When completing your application please tell us why you think you would be suitable for the role & what skills & experience you would bring.


Contact and Additional Information

Please note this role does NOT qualify for sponsorship, so you should contact U.K. Visa and Immigration for advice on right to work. Benefits include generous pension provision and leave entitlement. Our flexible working supports a healthy work/life balance and offers numerous choices to accommodate personal commitments. Excellent training and learning opportunities are available, including personal and professional development.

The team is nationally dispersed across the country. Some travel required with occasional overnight stays. The role can be fulfilled via hybrid working.

A virtual open evening will be held on 23/O/25 at 18:00. For further information, email Kerrie.Pitson@environment-agency.gov.uk. Interviews week commencing 17/11/25.


Competence 1 – Influences and Persuades Others

Presenting a case in a convincing and attractive way that will win people over, encouraging them to follow plans willingly; often succeeding where logic and reason alone would fail.

Question: Describe a situation where you have been instrumental in persuading a senior leader to pursue a specific challenging course of action in a commercial environment, explaining the techniques you used to influence their decision.


Competence 2 – Focuses on Customers and Partners

Addresses the needs of internal and external customers, provides rapid and effective responses.

Question: Describe a situation where you have needed to balance the needs of a variety of stakeholders with differing drivers to reach a successful outcome. How did you manage relationships throughout?


Competence 3 – Data and Information Management

Collects, analyses, interprets, records, manages, develops and shares data, material or information appropriately for a variety of purposes.

Question: Can you describe a time when you had to collect, validate and manage complex commercial data from multiple sources? What systems or processes did you use to ensure the data was accurate, securely stored and compliant with relevant standards?


Legal and Company Information

The Environment Agency is a Non-Departmental Public Body. We are not part of the Civil Service. We are not engaged with direct suppliers. Please see our framework policy for more information.

Artificial intelligence can be a useful tool to support your application, however all examples and statements provided must be truthful and taken directly from your own experience. We are committed to appropriate AI usage.

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