Reception Team Lead | Administration/Reception/Customer Service | Southampton | Part time | Permanent | 30 hours
Spire Southampton Hospital is currently looking to recruit for a Reception Team Lead to join the team on a part‑time permanent basis. This is a fantastic opportunity to join a dynamic team and have a great impact.
Contract type: Permanent, Part-time
Duties & Responsibilities (not limited to):
* Working varied reception shifts in a hands‑on capacity, supporting and overseeing the team
* Promotion of Spire’s Purpose, vision, mission, values and behaviours
* Managing time cards, sickness, annual leave, and other absence whilst ensuring optimum cover at all times.
* Preparation of rotas, flexing staff in line with business requirements and within budgetary targets.
* Setting annual EE objectives for each team member, holding and documenting regular 1:1 meetings as well as team briefs
* Actively involved in recruitment, training and induction
* Achieving KPI targets as set by central Spire
* To carry out departmental audits and ensure compliance, including DSE, Health and safety and staff mandatory training.
* To undertake Datix incident investigations
* To represent the department at various meetings, including Patient Experience, driving improvements and implementing change
* Actively participating in the promotion of good communication and liaison with other hospital departments.
* Undertake all work in accordance with company hospital policies and procedures. Ensuring familiarity with the Health and Safety at Work Act, including manual handling and fire procedures.
* To maintain confidentiality of all information in line with GDPR regulations with regard to patients, consultants and staff
* To ensure the reception environment projects a professional, smart image at all times including staff adherence to hospital uniform policy
* To try to resolve any patient complaints relating to the reception service in the first instance or to escalate via the appropriate channel.
What do you need to have?
* Educated to Higher Education level
* Excellent numeracy, literacy and IT skills
* Minimum 2 years leadership experience in a highly customer service focussed role
* Proven people management experience within a medium sized team
* Excellent organisation and communication skills
* Outstanding customer care skills with the ability to handle difficult situations
* Emotional resilience, able to hold difficult conversations
* The ability to manage change
* Someone who can drive customer service
* Happy to work shifts on a rota basis
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
* 35 days annual leave inclusive of bank holidays
* Employer and employee contributory pension with flexible retirement options
* ‘Spire for you’ reward platform – discount and cashback for over 1000 retailers
* Private medical insurance
* Subsidised Meals
* Life assurance
* Free DBS
* Free Car park off‑site for staff
#J-18808-Ljbffr