We are currently seeking a mature and experienced Head Door Supervisor for our client site at Victoria. The venue is a plush Karaoke venue with a capacity of up to 500 people (five minutes walk from the station). To secure this opportunity please read the whole advert and apply within. Hours Monday - Sunday (8 hrs per shift). Starting week commencing 08/04/24 (three shifts per week building to five shifts per week in May). Evenings and weekends. Purpose of role As Head Door Supervisor you will uphold the four Ps of security at licensed premises managing your own team within the framework of our policies and procedures by implementing judgement, vision, management, and leadership. As liaison with our client you will be highly organised with a strong operational understanding and meticulous attention to detail. You will have a passion for delivering exceptional levels of service which reflects the companys outstanding reputation. You will also lead by example to uphold rigorous standards of internal best practice and external customer care. Key responsibilities Act as an ambassador for ASMEP, promoting high standards of service and practice at all times by upholding our policies and procedures reflecting the corporate vision provide leadership and management of staff performance feedback to ensure that the team consistently provides a high level of service and reaching of goals represent ASMEP at internal and external planning and debrief meetings and liaise and meet with external organisations as necessary (client, emergency services, licencing etc), following up actions from all meetings and disseminating information appropriately recording and submission of shift time and attendance using Deputy App wearing of body cam throughout every shift to use recording incidents signing radios in and out report writing and submission fire Safety & first Aid ingress & egress (including emergency and CT) recording of external noise in the smoking area conducting briefings and debriefings on site staff venue induction and training promote communication between colleagues and departments for the benefit of information flow and to curb any problems that may arise submission of shift report to line-manager before leaving site provide guidance and support to colleagues, being considerate to all stakeholders and using a creative approach to problem solving continually monitor and suggest improvements on operational procedures and service standards, remaining true to ASMEPs vision maintain a proactive and visible presence throughout the venue, monitoring and raising service and standards accordingly any other duties as reasonably requested by the DPS and ASMEP Directors. Personal qualities required Highly organised with ability to manage time effectively between Management, strategic work and administrative responsibilities passionate about customer service, improving standards and a committed focus on the customer experience well presented in physical appearance solution focused, proactive and helpful excellent interpersonal, influencing and problem solving skills strong communication and presentation skills ability to respond positively to last-minute changes a real team player who can lead by example in all things willingness to undertake a flexible work pattern a self-motivated and resilient individual who is able to keep a sense of perspective and humour whilst thriving under pressure Required qualifications & experience Five years proven experience within a similar role Fire Safety/Marshal/Warden L2 (completed within the past 18 months) Emergency First Aid at Work EFAW (completed within the past 12 months) ACT - Awareness E-Learning (completed within the past 12 months) ACT - Security E-Learning (completed within the past 12 months) WAVE (Welfare and Vulnerability Engagement) RAP (Risk Analysis of People) SCaN (See Check and Notify) Equality & Diversity ( completed within the past 18 months) COVID 19 for hospitality ( completed within the past 18 months) two work references required. Leadership Demonstrable experience of management and coordination of Door Supervisors with a strong focus on outstanding customer service and goal achievement (five years in a similar setting) A confident and proven decision-maker in a fast-paced environment, with the gravitas and credibility to command the support of customers, colleagues and client staff alike. Ability to forge strong working relationships within a high pressure environment. Team-working Personable Conscientious Ability to forge strong working relationships within a high pressure environment. Administrative Good IT skills Ability to produce accurate, brief and clear factual reports in a timely manner Ability to absorb information from a variety of written documents, which will inform best practice working events. An organised and logical individual. Recruitment process Stage 1. Submit CV, picture of DS licence and right to work by filling out the company registration form (via link below) https://docs.google.com/forms/d/e/1FAIpQLSeXfJ1J5Yv8MuXSb6NEjP1-y3mEtAC9Sd3yjmLczZv_aYoe9Q/viewform Stage 2. Face to face interview (including verbal aptitude test to determine rate of pay) Stage 3. Paid test shift Stage 4. Contract offer