Standards manager

Job Title: Standards Manager

Contact: Permanent

Working Arrangement: Hybrid

Salary: £60,000

Background

Our client is a respected professional body and regulatory organisation operating within a highly regulated environment. The organisation plays an important role in maintaining professional standards, supporting public confidence and promoting best practice across its sector.

The Legal Services team provides advice, guidance and support on professional standards, ethical issues and regulatory matters, ensuring that stakeholders receive accurate, consistent and high-quality information.

Purpose of the Role

The Standards Manager will play a key role in supporting the development and maintenance of professional standards and guidance. The postholder will manage and develop a small team, provide advice to a wide range of stakeholders and support the work of senior committees and governance groups.

The role requires strong analytical, drafting and stakeholder management skills, alongside the ability to provide practical advice on complex professional and ethical matters.

Key Responsibilities:

Team Leadership

• Line manage, develop and support members of the advisory team
• Ensure the consistent delivery of high quality advice to internal and external stakeholders
• Support the leadership and ongoing development of the wider Legal Services function
• Monitor workloads, performance and service standards across the team

Standards, Guidance and Advisory Work

• Support the work of senior committees and governance groups, including agenda preparation, drafting papers and minute taking
• Contribute to the development, review and maintenance of professional standards, guidance and related documentation
• Research and analyse complex issues and assist in the development of organisational positions and advice
• Provide advice and guidance to stakeholders on professional conduct, ethical and regulatory matters
• Support projects, consultations, working groups and strategic initiatives
• Build effective relationships with internal and external stakeholders
• Assist with the delivery of organisational objectives and wider departmental priorities

Quality Assurance and Continuous Improvement

• Support the development and implementation of internal procedures, guidance and resources
• Assist with file reviews, audits and quality assurance activities
• Analyse trends and identify opportunities for service improvement
• Contribute to the design and delivery of internal and external training
• Promote best practice and continuous improvement across the service

Essential Skills and Experience

• Experience providing advice within a professional, regulatory, membership, public sector or similar environment
• Ability to analyse complex issues and develop practical, balanced solutions
• Excellent drafting, communication and report writing skills
• Strong organisational and administrative abilities
• Previous line management or supervisory experience
• Excellent stakeholder management skills
• Customer focused approach with the ability to deal with sensitive matters professionally and empathetically
• Strong IT skills
• Ability to work collaboratively within a team environment

Desirable Skills and Experience

• Experience supporting boards, committees or governance groups
• Experience working within a regulatory, compliance, professional standards or advisory function
• Experience developing guidance, policies or professional standards documentation