Head of Service Operations
Crayford, Kent (with travel to Halifax, Derby & Group sites)
£60,000 – £75,000 + Performance Bonus
Permanent | Full-Time
Streamlined Job Advert
About the Business
Attega is proud to support our client who are a rapidly growing compliance-led Technical Services platform delivering specialist engineering, hard FM and M&E services through a buy-and-build model. With ambitious growth plans from £24m to £75m+ turnover, the business is investing heavily in operational excellence, AI-driven systems, and scalable infrastructure.
This is a pivotal leadership appointment within the Group Hub structure.
The Opportunity
We are recruiting a Head of Service Operations to lead and transform a multi-site service coordination and helpdesk function supporting field engineering operations across multiple OpCos.
This role is far more than operational management, it is a business transformation opportunity. You will take ownership of people, systems, processes, KPIs, automation and service delivery performance, building a scalable, AI-enabled operation capable of supporting significant acquisition-led growth.
Working closely with the Applied AI Lead and senior leadership team, you will play a critical role in modernising the service function and improving efficiency, consistency and customer experience across the Group.
Key Responsibilities
Lead and develop a multi-site Service Operations team across the UK
Standardise processes, workflows and operating models across all OpCos
Implement KPI frameworks, reporting structures and operational governance
Drive automation and AI adoption within service coordination functions
Improve operational efficiency and reduce cost-to-serve
Support acquisition integration and onboarding into Group systems
Enhance engineer and customer experience across all service touchpoints
Develop scalable SOPs across scheduling, compliance, PPMs, escalation and billing support
Build a high-performance culture focused on accountability and continuous improvement
What We’re Looking For
Proven leadership experience within Service Operations, Helpdesk, Field Service Coordination or FM operations
Experience leading operational transformation and process improvement initiatives
Strong background using CAFM / FSM systems such as SimPro, BigChange or equivalent
Experience implementing automation, AI tools or technology-led efficiencies
Strong stakeholder management and leadership capability within multi-site environments
Commercially aware with the ability to scale operational functions efficiently
Background within FM, Building Services, M&E or Technical Services highly advantageous
Why Join?
Opportunity to shape and build a Group-wide operational function
Major investment into AI, automation and operational infrastructure
Fast-growth environment with strong career progression potential
High-impact leadership role with direct influence on business scalability
Collaborative senior leadership team and acquisition growth strategy